eBay refund request

(45 Posts)
ohnoppp Wed 01-Jun-16 19:41:20

Posted an item a month ago. Buyer is now saying it is damaged and wants to return it. EBay will find in their favour won't they. Aibu to not believe them

ohnoppp Wed 01-Jun-16 20:26:00

Anybody

MustStopAndThinkBeforePosting Wed 01-Jun-16 20:29:38

How much did they buy it for? If it's worth significantly more than its postage cost can you call their bluff and ask them to post it back to you (at your expense) for a refund. If they are trying to pull a fast one this will thwart their plan. But you'll lose the additional postage money too.

ohnoppp Wed 01-Jun-16 20:34:36

Cost £15 to post sold for £100

PoppieD Wed 01-Jun-16 20:38:10

Is it something that they could have needed to use just temporarily and are pulling a fast one? (Cynical me!) just a month is long time to have before wanting to return!

ohnoppp Wed 01-Jun-16 20:39:22

A piece of furniture

whatawhoppa Wed 01-Jun-16 20:45:28

how have they only noticed damage after a month? sounds like theyve damaged it but more than likely youll be stung with refund.

ThatsMyStapler Wed 01-Jun-16 20:46:57

do you have photos of the item before sending?

ohnoppp Wed 01-Jun-16 20:48:53

Yes but they are claiming damaged during posting then

cozietoesie Wed 01-Jun-16 20:53:23

Have you asked them for - or have they already provided - photos of the damage?

ohnoppp Wed 01-Jun-16 20:54:13

They have provides photos

SuburbanRhonda Wed 01-Jun-16 20:57:59

Surely if it was damaged during posting, their claim would be against the courier? And sooner than a month after delivery?

<trying hard to guess which pice of furniture could sell for £100 and only cost £15 to post>

ohnoppp Wed 01-Jun-16 21:03:58

Well they say they have only just unwrapped it

TaIkinPeace Wed 01-Jun-16 21:05:29

Ask them to suggest how much of a partial refund they want,
bearing in mind their delay in opening a parcel they signed for
as it could have been damaged after they signed for it wink

ohnoppp Wed 01-Jun-16 21:10:24

Good idea

TaIkinPeace Wed 01-Jun-16 21:12:19

I did a partial refund for a damaged item 20 mins ago
the buyer asked for less than half my first guess grin

ohnoppp Wed 01-Jun-16 21:17:41

Ok will message them and see

ThatsMyStapler Wed 01-Jun-16 21:19:22

how did you send? you can claim from the moving company maybe?

19lottie82 Wed 01-Jun-16 21:20:11

If it's within 30 days of the latest delivery estimate date on the sales record, then yes, eBay will instruct you to refund upon return (if the buyer opens a case).

It's up to you if you want to offer the buyer a partial refund to keep the item. If you want to go down this route and they agree, ask them to open a case and then there will be an option to proceed with the offer of a PR, and the buyer can accept to close the case.

TaIkinPeace Wed 01-Jun-16 21:25:08

you do not need a case to do the partial refund.

you just communicate ONLY by ebay message
and then once settled, go to the paypoo transaction and click the refund button and choose the amount
you get your fee reduction as well

done it twice in the last month

SuburbanRhonda Wed 01-Jun-16 22:11:45

paypoo

grin

whois Wed 01-Jun-16 22:35:59

Call their bluff.

Return it (at your cost) for a full refund. Do not offer a partial refund. Fuckers are just trying it on most likely.

mizuzu Wed 01-Jun-16 23:07:00

tbh he MAY be telling the truth, I do not always open my packages straight away. I brought some film for the windows in january and only opened recently to find they are cut to small. Wasted 50 quid

SistersOfPercy Wed 01-Jun-16 23:20:38

Return it (at your cost) for a full refund.

It's a nice idea, but if they claim the item is not as described eBay will issue them a returns label at the sellers expense.

ohnoppp Thu 02-Jun-16 14:57:23

So basically I pay for return postage and a full refund then

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