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AIBU to think kaspersky are holding my computer hostage

(9 Posts)
dontdoitchicken Fri 27-May-16 20:03:28

i have a old laptop i have used with kaspersky security and then stopped using and want to add a new version of it on there but i have forgotten the password and i have no clue which email account i used for it so i cant remove the program from my computer as you need the password for this,
I cant update my licence to make my anti virus valid as you need a password for this and there is no way to reset the password without the email address which i don't have so basically my laptop is a expensive paperweight !!

GrimmauldPlace Fri 27-May-16 20:04:58

Contact kaspersky and see what they can do.

dontdoitchicken Fri 27-May-16 20:06:55

i cant contact them as you need to sign into the account its from so they can fix it and since i dont know the email or the password i cant contact them

GrimmauldPlace Fri 27-May-16 20:10:25

Well that's a bit stupid. Them, not you. I've found an article here that might help you uninstall it and then you can start again with a new account.

dontdoitchicken Fri 27-May-16 20:16:39

i tried the safe mode reinstall one but it didn't work i mean there has to be another way i cant be the only one this has happened to before

Imnotaslimjim Fri 27-May-16 20:22:10

DH is an IT technician, he said have a google for a removal tool

dontdoitchicken Fri 27-May-16 20:25:56

I am happy to keep the software but need to remove the password as I have a code for a New Years worth of it but surely there has to be a way like a backdoor they keep for people who forget

GrimmauldPlace Fri 27-May-16 20:41:06

How many email addresses do you have? Too many to trial and error it and try them all?

GrimmauldPlace Fri 27-May-16 20:42:12

Oh and that safe mode method might work if you disconnect from the Internet, if you didn't already try that.

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