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AIBU to react upon overhearing this remark voiced by a member of staff in Poundland towards another member of staff?

(180 Posts)
SuperFlyHigh Thu 12-May-16 07:49:45

AIBU to feel that this overheard remark was out of order?

Was at Poundland the other day overheard quite loud a supervisor or manager saying to someone who seemed new (both Poundland staff),

"Yeah well make sure you get them to come down the queue as they often stand there like *braindead zombies*" it was obvious she was talking about customers not staff... The person saying this then walked away I was a bit shocked and said to the woman she had said this to "that's not the way your customers should be spoken about don't you think?" As i said this the woman who had said the original remark came back but I didn't want to get into an argument but just left the store.

Really put me off if that's how the staff refer to their customers within hearing distance!

Costacoffeeplease Thu 12-May-16 07:53:05

It's a good job you don't hear me talking about some of my clients then smile

I couldn't get annoyed about that - some people do wander round shops like brain dead zombies (shrug)

BoGrainger Thu 12-May-16 07:53:14

No biggie. She wasn't saying all customers are brain-dead zombies only the ones that, well, stand there like brain-dead zombies. How did she tell the checkout person to deal with them? Poke with a long stick maybe?

Princesspeach1980 Thu 12-May-16 07:54:29

I think anyone who's worked in retail would know what she means grin

SlinkyVagabond Thu 12-May-16 07:56:15

Have you been in a pound land never ending queue? Not far off the mark. (But maybe not the wisest thing to actually say.)

ElsaAintAsColdAsMe Thu 12-May-16 07:56:27

If its like the pound land near me I agree with her entirely.

southeastastra Thu 12-May-16 07:57:41

i often stand in the poundland queue like a braindead zombie, there's not much else to do but drift off to my happy place

Nannawifeofbaldr Thu 12-May-16 07:57:57

Well it wasn't very polite but I have to ask if you have ever worked in retail?

The general population do not cover themselves in glory with their behaviour while shopping.

They certainly shouldn't have been rude about customers while on the shop floor but it's a little gallows humour sometimes you need it to get through.

It's 20 years since my student retail job and I still remember the daily abuse I received from customers. And this was in a very naice shop too.

JenniferYellowShat Thu 12-May-16 07:59:05


Jasonandyawegunorts Thu 12-May-16 07:59:13

YANBU it's stereotyping, real zombies rush around all over the place.

Figgygal Thu 12-May-16 08:00:10

Yeah well she's right but it's not just in Poundland

Abbinob Thu 12-May-16 08:01:21

Have you ever worked in a shop? The customers that just stand there as if they are oblivious to the fact that they have shopping and have joined a queue to pay for it drive you mad. Even when you're shouting "NEXT PLEASE
CAN I HELP?? HELLO, SIR, CAN I HELP? WOULD.YOU LIKE TO COME TO THIS TILL PLEASE? HELLOOOOOOO" give you the rage eventually. She's not wrong.

JonSnowsBeardClippings Thu 12-May-16 08:02:00

Have you ever worked in retail or similar?

Cagliostro Thu 12-May-16 08:05:15

I think it's pretty normal to talk about customers like that TBH! But really silly/unprofessional to do it on the shop floor hmm at my work any "AAARGH BLOODY CUSTOMERS" type rants happen in the staff only areas.

Sounds a very accurate and inoffensive description of the behaviour of some shoppers (including me on occasion if I'm playing Amgry Birds in a queue and have got to a tricky but).

MizK Thu 12-May-16 08:18:14

I've worked in retail. Of course you sometimes bitch about customers with other staff members.

Wouldn't do it where customers might overhear though. She sounds obnoxious and I probably would've been annoyed too.

ssd Thu 12-May-16 08:19:32

so you have a passive aggressive go at the new member of staff and the person who made the remark you didnt like you didnt say a word to?


you are a journo, arent you, on the wind up? no one in their right mind is that pathetic.

ThenLaterWhenItGotDark Thu 12-May-16 08:20:17

You should have said it to the person who said it, not the poor bugger on the receiving end.

But yes, my 3 years in WH Smith makes me immediately recognise the description.

LadyReuleaux Thu 12-May-16 08:22:59

I knew someone who worked in Sainsbury's and he said everyone called the customers "the knobheads".

LadyReuleaux Thu 12-May-16 08:24:06

I agree "braindead" is not very PC and could be offensive, but OTOH zombies are actually that so it could be seen as just a description (of zombies IYSWIM)

KidLorneRoll Thu 12-May-16 08:25:58


Zombies would be preferable to some customers.

monkeymamma Thu 12-May-16 08:28:34

There is something actually hilarious about this thread. I've been up all night with my ds1 cleaning up sick after a week with chicken poxy ds2 and now going into work after a ridiculous level of organisation to take care of both boys and I didn't think anything would make me chuckle but this really has. I'm too much like a brain dead zombie to tell you why it's tickled me so, but it has!

monkeymamma Thu 12-May-16 08:29:48

Jason and ladyreul 😄

var123 Thu 12-May-16 08:34:35

I think you put the shop assistant in an impossible situation, which was rude in itself. How was she supposed to reply without annoying either you or her (new) supervisor?

coldcanary Thu 12-May-16 08:36:10

It's so much easier to have a go at a new member of staff than any manager hmm
She shouldn't have said it around customers, that's not good but you handled it badly by being snarky to the wrong person. What has she done to you?
It does pretty much describe most of Poundland customers though!

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