To ask for a refund of delivery charge

(14 Posts)
Tribblewithoutacause Sun 08-May-16 15:10:38

Our internet shopping delivery was over an hour late. Driver rang and was apologetic, it was fine we weren't relying on anything.

But I will admit it rankled a little to spend money on a delivery charge for something which was late.

Would you ask for a refund in those circumstances? Don't know if I'm BU or not.

JassyRadlett Sun 08-May-16 15:12:17

My grocery delivery charge is refunded automatically if it's even a minute late. So on that basis YANBU.

Beeziekn33ze Sun 08-May-16 15:13:12

Tell manager you'd expect free delivery of your next order.

lornathewizzard Sun 08-May-16 15:13:24

No harm in asking for sure.

Ilovewillow Sun 08-May-16 15:16:41

Worth asking particularly as some delivery slots are more expensive than others!

Tribblewithoutacause Sun 08-May-16 15:21:51

Fair enough, I'm going to email, it wasn't a cheap slot by any stretch.

Tribblewithoutacause Sun 08-May-16 15:22:36

I mean compared to the £1 ones that Tescos or Sainsbo do. Didn't meant to sound boastful, wasn't my intention at all blush.

Ginkypig Sun 08-May-16 15:29:20

Iv had this with Asia and they told me allow 90mins before they would consider a refund.

I don't use them now very often!

Ginkypig Sun 08-May-16 15:29:42

Haha asda not Asia!

purplefizz26 Sun 08-May-16 15:30:40

Yanbu

Asda take the piss with this.

They were so late once, that I had paid £6.00 for a slot and received it during a £2.50 slot angry

purplefizz26 Sun 08-May-16 15:32:55

Having said that, they are reasonable with refunds, delivery passes and gift vouchers after fucking up!

JennyOnAPlate Sun 08-May-16 20:34:52

We use sainsburys and the last time they were late (probably a good 5 years ago !) we got an automatic refund of the delivery charge plus a £10 voucher. Yanbu.

hmm yes would expect a refund, I am currently fumming with fashion world as I ordered a load of stuff that would have been free delivery but i paid for designated day for Sat, stayed in all day and it did not arrive, contacted hermes who said contact fashion world who said 'oh we will contact hermes' no idea when it will arrive and very cross cos i know it will come when i' m at work.

Shallowstreams Sun 08-May-16 20:43:10

You and your fancy expensive delivery slots....

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