In the last year I have had cause to complain to a couple of companies. The customer service I have received after the complaint has been shocking. Very slow response, having to use online forms generating automatic replies, no available phone number to speak properly to a staff member and a general complete lack of awareness of a customer's needs. The first complaint was last year against Ryanair and took 9 months to resolve, the second is ongoing but after waiting 3 weeks to a reply to me email, I rang the only available number to be told they are sales, don't deal with it, don't have a number for complaints. When I asked what I should do then and was told to send another email(that generates a generic standard reply of 'we'll get back to you in 21 days') I said I wasn't happy and was asking to speak to a supervisor when the staff member said " If i can get a word in...." AIBU to think this is not the way to speak to a customer? Granted, I wasn't happy but I was not being rude or shouty. I used to handle complaints for a large building society and would have been seriously reprimanded for saying that.
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AIBU?
Good customer service is a thing of the past. AIBU ?
60 replies
green18 · 03/05/2016 16:13
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