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to publicise a complaint on twitter.

(9 Posts)
Feelingsolow12345 Tue 03-May-16 15:34:23

I've been having a problem with an energy supplier with threatening letters. I phoned them and told them the person hasn't lived here since 2008. they went OK we'll take it off our system...and they didn't as they passed my address to a debt collectors.

so I've had enough and publicised it on twitter but now I feel bad as it's not like me to do it but I feel like it's the only way to get their attention.

wasonthelist Tue 03-May-16 16:07:53

Yanbu, but my employer like many has a policy about this so I mostly can't do it.

Feelingsolow12345 Tue 03-May-16 16:22:53

they replied back to me and told me to message them. which has I did but no reply. I feel like that was just so I didn't do an uproar in public

Rattitude Tue 03-May-16 16:26:26

I have found Twitter really effective at getting complaints addressed. I remain polite in my tweets though, and I am using a nickname on Twitter so I am fairly invisible to the world. Good luck, i hope your issue gets resolved.

Rattitude Tue 03-May-16 16:27:12

Give them a chance but re-tweet them if they do not get back to you.

Twitterqueen Tue 03-May-16 16:28:05

Don't feel bad! It's fine. You gave them the opportunity to fix things and they didn't. I expect they will now.

Feelingsolow12345 Tue 03-May-16 16:31:00

hopefully they do. I've also emailed the debt collectors and they returned with a bitter reply.

I'm going to give them another hour and half as I spoke to them over an hour ago and they replied to my rant when it was public straight away.

19lottie82 Tue 03-May-16 16:33:36

It's not First Utility is it? I've finally gone to OFGEM about their uselessness. I complained on Twitter (after numerous phone calls). And they were all super polite and "we'll get someone to contact you straight away", but it made no difference.

Feelingsolow12345 Tue 03-May-16 16:45:43

no It's not them haha.

what I don't get is how he's owed it them since 2008 but only just getting these letters. is it possible he's using our address so he doesn't have to pay it back

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