Yes...not quite the topic but looking for quick advice as she's coming round soon...
In short a DCA is being very heavy handed. My relative has LD (IQ under 70)/ hearing impairment/ social communication difficulties/ mental health needs and more...receives DLA and was living in supporting accomodation, but now lived alone for the first time with support worker visits. Claims DLA for this.
Her support worker informed her a bill, he dealt with , did not need to be paid. It was rent for her supported accomodation, agreed to move without notice on a certain date verbally. Fast forward two years the company that runs the accomodation have passed her details to a DCA to chase for the 2 weeks rent. Sister has not kept paperwork from this time, but I do remember checking that she could move without notice (they were happy I guess as it's high demand).
I've tried ringing them to explain she can't read/ comprehend the letters fully (she is getting a neighbour the read them) and is terrified by them plus the debt is in dispute (they simply sent a statement showing she owed the rent). It shows it was paid up until her moving out date by housing benefit.
The housing company (a trust for people with mental health needs) are not replying to her. They have new staff.
Personally I'd ignore the letters, but she believes someone will come round and take money and re-reads the letters that say they are sending someone round. She's getting scared to stay in the house/ keeps turning up in a state. She fixates on them.
I've told them to take it to court, but they just persist in ever more heavy letters. She doesn't answer her phone (she's deaf) but they also call. They are a nightmare to talk to, I've tried. Plus I can only talk when she's here to authorise. When I give her the phone to confirm this they try to ask her other questions like 'are you working?' (of course she isn't).
Long term I'm thinking CAB, but is they anything I can do straight off to help?
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Debt Collection agency and a vulnerable adult
20 replies
SexDrugsAndSausageRoll · 18/04/2016 08:03
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