I started two weeks ago, have just completed training (product knowledge etc).
It's really just relentless.
You answer the call, deal with the enquiry/booking etc, end the call, and literally another comes through. I get one ten minute break where you log off (it's timed on a countdown) which gives me time to have a smoke (to calm my nerves), wash my hands and get back to my desk. This continues for another three hours when i get lunch (15 minutes), so another fag, make a hot drink which i don't finish as can't take to desk, have a wee and I'm back on again for another three hours. Can't eat at desk in case call comes through. It's horrendous, but still very new. In my last job (was there for 26 years) it was a normal office, make tea anytime, chat in the kitchen, go to the loo whenever. I'm dreading next week as due on my period and they are super heavy by the third day which means a fair while in the loo "sorting myself out".
Does anyone work in a call centre with any tips? The people and staff are lovely, it's quite a nice atmosphere etc but the practical side of it is tough (plus i guess it feels all a bit like i am a machine). My head aches and my voice is hoarse with a dry throat at the end of the day.
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To hate my new call centre job...
8 replies
Janeymoo50 · 10/03/2016 07:38
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