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AIBU to think that ABTA are no bloody use at all?

(7 Posts)
MrsSippy Wed 09-Mar-16 21:22:26

I've just come back from a shitty holiday, which is a long story for another day, but the cherry on the cake was that the holiday company that I had arranged the airport transfers with (and paid £125) failed to deliver at either end of the holiday and are refusing to reimburse me.

I have made an ABTA complaint, as they are an ABTA registered agent, and have spent ages uploading all the information I had. I've just received an email saying that because the agent has refused my refund, they can't help me... so aibu in thinking that was a complete waste of time??

I can't see how a company can take £125 of my money, deliver nothing and then nobody can help me get it back!!

Sorry, ranty pants are ON!!!

Ownerofalittlechimp Wed 09-Mar-16 21:44:06


Can I ask how you paid for the holiday/transfers? If credit or debit card you may be able to get a chargeback claim to get a refund for non receipt of service (depending on dates etc).

Pm me if you like.

MrsSippy Wed 09-Mar-16 21:56:44


I paid on my debit card, the transfers were a different purchase to the holiday but via the same company IYSWIM.

Ownerofalittlechimp Wed 09-Mar-16 22:46:19

If it's less that 120 days from the service date (taken from return transfer date) give your bank a call & ask for a chargeback on the basis of non receipt of service.

Hope that helps x

MrsSippy Wed 09-Mar-16 23:59:57

I'll do that in the morning, thanks Chimp flowers

SmellsLikeMiddleAgeSpirit Thu 10-Mar-16 01:41:23

because the agent has refused my refund, they can't help me

What? if they'd agreed to the refund then you wouldn't need to ask for their help . You're right, OP, ABTA are useless.

Can you twitter/ facebook shame them (either ABTA or the agents) into action?

jlivingstone Thu 10-Mar-16 02:07:30

Small claims court.

Worth it for a) getting £125 back b) satisfaction

You can even do it online.

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