Aibu or is this company taking the piss?

[DextersMistress]

I booked tickets online for an event on 7th Feb for 14th. I quickly realised we couldn't actually go so I called the company on 8th in the morning and explained. I was told a refund wasn't a problem, but a different person needed to process it, they'd call me back.

9th, no one had called so I rang again. Spoke to a very snotty woman who said they need it in writing. Emailed immediately.

Still hadn't heard back by the 11th so I rang again, same woman told me it was being dealt with, and they were waiting on managers go ahead.

On 15th, I emailed for an update. Got a reply saying sorry, it is being dealt with but they now need my confirmation emails forwarding. Again, I sent them straight away.

I still have no fucking refund. I've sent yet another email but I don't know what to do next.

[SheHasAWildHeart]

Set up a Twitter account if you don't already have one, then tweet about it making you include their @ handle. Works wonders.

[DextersMistress]

Good idea She. I think they're hoping I'll forget about it.

[RaspberryOverload]

I think the company is taking the piss.

I made a cock up with a holiday booking, and after getting in touch with the company my card was refunded the same day.

It is possible to do, so I don't know why some companies make a song and dance about it.