I put this issue on mumsnet about 3 weeks ago, and essentially my DH had a phone contract opened in his name fraudulently. Action fraud were called, and the company (ID warehouse for Carphone Warehouse) were informed and they said they were investigating it and not to worry, they'd contact us within 28 days.
This morning, DH had an experian alert. They have placed this on his credit report as repeated non payment, and his credit report has plummeted from 995 to 262. All the actions are them. 5 different counts. He rang them up today when they opened, and they said they were still investigating it and that they'd get back to him within 48 hours to let him know how they were getting on, but that actually; it can take 40 days to investigate. We got another reference number for the call that took place, and reassurances from the fraud team that it was being dealt with.
DH was at work the day the account was opened and can prove it (clock machine) and it absolutely wasn't him.
AIBU to want to take this to court to get this resolved? Surely you can't just put false information on someone's record without finishing investigating it?! I do have anxiety problems, so I could be jumping the gun but we are both so so upset and angry. It feels like innocent until proven guilty.
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AIBU?
AIBU to take this to court, or am I jumping the gun?
10 replies
milkmilklemonade12 · 17/02/2016 20:27
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