This year is a significant year for us. To celebrate, we wanted to go on a Special Holiday. Yay us.
Having never used a TA before, I went in one morning, quite apprehensively and spent about 45 mins getting quotes on two very similar holdays. The staff nember was relatively pleasant, and relatively knowledgeable. As I left I checked that if I went back and sge wasn't there, she'd get the credit. Yup, her details were on my quotes.
Showed the details to DH, we chose the one we thought best, and I whizzed back to complete and pay a deposit. As I drive up, I thought the lights were dimmed in the shop, but as there was 17 minutes left till close, I assumed it would be fine.
Was greeted with a glance at watch and cursory "Can I help you?". I explained that I'd got a quote from earlier that day and would like to confirm and pay. She glanced back to the 5 operators still at desks (all without customers) and asked who'd Like to help me. One of the begrudgingly move some folders. So I went over, very pleasantly said I'd like to complete but had a couple of questions first. Sge sighed and then answered a different question than the one I asked. All without eye contact. At this point I told he that I felt very unwelcome (which wasn't quite the word I was looking for, but hey) and that I'd go to a different shop. Her jaw stacked a www bit then sge shrugged as I gathered my paper and purse.
WIBU to expect to be able to complete the transaction quickly and with some pleasantries?
Please or to access all these features
Please
or
to access all these features
AIBU?
To make this purchase elsewhere?
8 replies
ChaosTrulyReigns · 11/02/2016 15:11
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