To think waitrose should give you the best deal on 3 for 2 not make you go through the checkout separately

[mpje]

They have a huge amount of veg on 3 for 2 at the moment.

I bought 3 cavero nero for 1.25 each and 3 PR papaya for 2.85 each.

Was expecting to get one CN for free and one PRP for free. But no, I had to complain to CS for a refund. I know sainsburys don't make you do this, seems funny that waitrose do. When lots of their veg is on 3 for 2 it isn't clear that the 3 for 2 is on all veg not just one variety.

[OddSocksHighHeels]

I thought this was the same everywhere with offers like this? 3 for 2 means cheapest free so if you buy 6 and get 2 free then it will be the 2 cheapest.

[MsJuniper]

No I think YANBU. I hate it when shops do this.

[whois]

It's annoying. Boots do every 3rd item free so for 6 things costing 10 9 8 4 4 2 you'd have for the 8 and 2 item free.

[ilovesooty]

I imagine you must have been traumatised.

[openthecurtains]

YANBU. most shops have changed over to doing the way you expected - eg the Boots computer arranges them in descending order of price and gives you every third item free so you get the best deal on their 3 for 2s. I think they changed over as otherwise people were splitting their basket and putting it through the till in more than one go so it was costing the shops extra time.

[RufusTheReindeer]

whois

Just about to say boots...they seem to be able to manage it

[abbsismyhero]

self serve checkouts are a bonus in these scenarios just put through the offer you want

[OddSocksHighHeels]

What's a cavero nero anyway?

[Theoretician]

YANBU. I've had this with Waitrose before and thought the same thing. If they have an offer, they shouldn't calculate it in such a way you pay more putting it through the till in one go than you would if you split it up.

[Theoretician]

I thought this was the same everywhere with offers like this? 3 for 2 means cheapest free so if you buy 6 and get 2 free then it will be the 2 cheapest.

How is it reasonable that you pay more for buying 6 than if you bought 3 twice?

[gandalf456]

They don't mind on principle. It's just their computer system can't handle it

[EeyoresTail]

I worked in 2 big high street chains over 10 years ago. If they were able to do it then (which they were) then Waitrose should be able to do it now!
I have boycotted Clintons for a couple of years now as they tried to do the same to me. I emailed their "customer services" saying they were conning their customers. The response I got back was basically "we know and we shall continue to do so!"

[hufflebottom]

It's usually the cheapest item free and usually people won't buy 3 of the same fruit or veg item and buy 3 different ones. (May just be me)

[TattyDevine]

Not helpful but this is definitely a First World Problem

[gandalf456]

They are not famous for their i t. It won't be a customer service issue as such, although I agree the system impacts on it it. It's's just computer-y crappiness on their part

[ilovesooty]

OddSocks it's cavolo nero and it's like kale. I don't think I know what a PR papaya is though.

[gandalf456]

this could go on overheard in Waitrose

[whatwoulddexterdo]

I wish your problems were mine