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Zika Virus and Thomson Customer Service

(5 Posts)
HelenaSM Wed 27-Jan-16 19:02:17

Hi everyone,
My manager suggested I would post a message on here regarding the Zika virus and the appalling customer service we have received from Thomson. I was wondering if anyone else have had a similar experience in relation to the Zika virus and cancelling/re-booking their holiday? Me and my husband have been trying to sort out our booking to Mexico since this Saturday and the response we have had from Thomson is just laughable- I have been in tears over the prospect of loosing out on all the money we spent on this holiday as we are unable to re-book the holiday to the dates Thomson has restricted us to. I'm not really sure where else to turn (we are in the process of also dealing with our travel insurance) as it feels like Thomson are the ones who can call the shots and we just have to go along with whatever they tell us!

Many thanks for any input!
//very stressed out mum-to-be

WildeWoman Wed 27-Jan-16 19:07:05

Bumping for you as I saw another poster yesterday I think with a similar issue - heading to Cape Verde.........

Would PISS me off.

HelenaSM Wed 27-Jan-16 19:23:02

Thank you!!!

GloGirl Wed 27-Jan-16 20:33:33

What do you mean rebook the holiday to the dates they've restricted you to? What's the problem exactly?


Must be so stressful

WhiskyTangoFoxtrot Wed 27-Jan-16 20:38:18

Instead of tangling with Thomson, could you claim on your insurance?

Then you could use the money to buy a totally different holiday (no doubt with a different tour operator).

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