In mid October I bought a new washing machine (which cost over £600). The men had no sooner driven off after installing it when I noticed the glass or plastic in the display panel was cracked. Rang them up, no problem, machine was replaced couple of days later.
Fast forward to beginning of December and the machine began leaking, seemingly from underneath. The engineers couldn't come out until 23 December to have a look, so I spent a couple of weeks trying to hand wash what I could, and using a laundrette (have 4 dc and thus loads of washing). The company gave me £20 refund towards these laundrette costs.
When the engineer eventually came out he found a hole about 2 inches wide in the back of the drum, which he said must have been caused by something like a coin or cufflinks, and because it was my fault I would have to pay for any repairs or replacements, and wasn't entitled to a refund.
This seems so unfair to me. I've had washing machines for 25 years, and have put loads of coins and cufflinks through them (inadvertently of course), and this has never once happened. I can't believe that a six week old machine that breaks that quickly is fit for purpose. The company just keep saying it's my fault and tough luck. I don't even know for sure that I did put a coin through the wash on this occasion - certainly can't remember doing so (although, tbh, it is entirely possible)
After 2 dodgy machines I didn't want the thing repaired anyway, so have had to buy another machine now. What do you all think?
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AIBU?
to expect some recompense at the very least?
21 replies
JuanPotatoTwo · 21/01/2016 11:59
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