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About Argos and their lying!

(98 Posts)
HoboMum Mon 28-Dec-15 13:43:29

Long story short, my Fitbit doesn't charge anymore so DH took it back to Argos. The woman behind the till agreed to refund it but she had a long look at it first, bent the strap back and broke it.

They are refusing to refund it because they are saying that the damaged strap might have been causing the battery problems.

THEY BROKE THE STRAP! I'm gobsmacked tbh. We have asked the manager to review the CCTV but he hasn't given us much hope that anything will be done.

AIBU? Surely they should refund or at least agree to fix it.

annielouisa Mon 28-Dec-15 14:02:19

Hit twitter all guns blazing. Contact trading standards, Argos customer services and generally make things really uncomfortable for your branch of Argos

I am now worrying as my daughter ordered one from Argos yesterday!!

RJnomore1 Mon 28-Dec-15 14:03:41

My dh has had two replacement fitbits direct from Fitbit after he had problems with his. It doesn't solve the Argos problem but you could try contacting them?

DurhamDurham Mon 28-Dec-15 14:27:44

I don't complain very often but when I do I do it loudly using Twitter and FB. When House of Fraser wouldn't sort out a problem for me I raised the issue with them on social media, within an hour I had a full refund ( and an email asking me to stop the social media assault grin)

Blueprintorange Mon 28-Dec-15 14:34:03

Keep on at them! Even if it had a damaged strap, it wouldn't affect the battery.

Bloody Argos, I've had issues with them recently, mainly caused by them lying.

ShelaghTurner Mon 28-Dec-15 14:34:50

Absolutely Twitter. It really is the shortcut to getting things done these days.

ChristmasZombie Mon 28-Dec-15 14:35:57

Twitter and Facebook.
Good luck.

Tiredmumno1 Mon 28-Dec-15 14:36:34

Email the CEO -

He should be able to help.

Good luck.

annielouise Mon 28-Dec-15 14:39:04

I had cause to email David Robinson a few days ago regarding a different product I bought from Argos, along with about 6 other high up management - not one has replied. Probably all in the Caribbean or skiing or somewhere.

HoboMum Mon 28-Dec-15 14:40:07

Great ideas thanks all for your responses. I've done fb and Twitter. I doubt Fitbit will do anything now because of the damage Argos have done! Just can't believe it. The manager is supposed to be calling my DH after viewing the CCTV but it hasn't happened yet so not holding my breath.

Viviennemary Mon 28-Dec-15 14:41:37

Phone up Trading Standards. This is just simply not on. Of course they should refund if they broke it. Years ago I threatened Comet I would come with a placard if they did refund for a two week old appliance which had broken down. Just keep going. You'll get refunded in the end. They want you to go away and stop causing trouble. Make sure you don't.

Viviennemary Mon 28-Dec-15 14:42:13

didn't that should be. grin

Lynnm63 Mon 28-Dec-15 14:53:01

Tell them you'll post on Mumsnet too. I had a problem with Tesco, threatened them with you lot and lo and behold they refunded as a goodwill gesture. Goodwill my arse they didn't want me moaning to you lot!

Justaboy Mon 28-Dec-15 15:00:07

The sale of goods act, fitness of purpose and use to which the goods are put usually terrifies most retailers into rapid submission !

StrictlyMumDancing Mon 28-Dec-15 15:03:02

Definitely complain via Facebook and Twitter. Also do try Fitbit. I've had several, including a few with problems and they have always been excellent. Not necessarily fast but very helpful and have always replaced anything dodgy. You may find they will send you a replacement cable so you can show its not the problem.

FireCrotch Mon 28-Dec-15 15:11:25

In the days before Facebook and Twitter I camped out in a Currys store insisting that every customer staple the receipts to their heads as they wouldn't replace your shitty own brand mini hifi without one. Clearly the assistant didn't know anything about trading standards and when I was happy to put him in the right about some very basic rules (as in no receipt needed when item is faulty whether own brand or not) he got arsey with me and said it wasn't his fault I didn't have the receipt (mine neither as it was a gift). I was just about to give up and come back another time when he said the immortal words "You can stand there all day. You won't be getting an exchange." I saw red. So I stayed there. For hours. I sat by the counter and advised customers not to buy as no one was up to date on trading standards and that if they did buy to staple the receipt somewhere prominent. Dh knows what I'm like. He bought dd to me so I could feed her. They asked me to leave. I said no. Eventually a manager type person arrived and after speaking with the assistant (and giving him a dressing down) he came over and immediately exchanged my hifi for me.

HoboMum Mon 28-Dec-15 15:12:06

Excellent advice from you all thanks for the input smile Here is a pic of the damage, you can see where it's come apart from the strap. Def wouldn't affect the battery which is what the manager said. And even if it did his employee did the damage!

penguinplease Mon 28-Dec-15 15:13:46

Go to the store, demand to review the cctv with the manager. Cause a loud embarrassing fuss.
Why did you leave the shop when it happened? I would have caused merry hell. It's the only way.

Mrsmorton Mon 28-Dec-15 15:22:59

PM your Twitter name and I'll get retweeting!

This is the only thing social media is good for IMO!

HoboMum Mon 28-Dec-15 15:27:18

It's not actually my Twitter it's someone I know, and she's happy for me to share her Twitter name which is @adrieanne. I think it probably identifies me too but I'm not fussed.

I left for several reasons. Needing to pick up children, parking running out and the manager not really helping amongst them

AnchorDownDeepBreath Mon 28-Dec-15 15:29:52

Do they want to replace instead of refund? Or do they not want to do anything at all?

TenTinyTadpoles Mon 28-Dec-15 15:32:00

Yes, twitter is great for getting action. I bought three train tickets at a reasonable price and then needed a fourth, Virgin wanted me to pay more for the fourth than I'd paid for all three together, customer service were totally unhelpful until I mentioned it on Twitter.

mrsglowglow Mon 28-Dec-15 15:39:04

Absolutely love your post firecrotch. Love that your dh bought your dd to you to feed . 😀😀😂

NewDream Mon 28-Dec-15 16:01:42

Message withdrawn at poster's request.

ihatethecold Mon 28-Dec-15 16:27:44

I think Fitbit have the best customer service I've ever encountered.
I lost my Fitbit on a beach once.
They sent me an upgraded one straight away.

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