About Argos and their lying!

[HoboMum]

Long story short, my Fitbit doesn't charge anymore so DH took it back to Argos. The woman behind the till agreed to refund it but she had a long look at it first, bent the strap back and broke it.

They are refusing to refund it because they are saying that the damaged strap might have been causing the battery problems.

THEY BROKE THE STRAP! I'm gobsmacked tbh. We have asked the manager to review the CCTV but he hasn't given us much hope that anything will be done.

AIBU? Surely they should refund or at least agree to fix it.

[annielouisa]

Hit twitter all guns blazing. Contact trading standards, Argos customer services and generally make things really uncomfortable for your branch of Argos

I am now worrying as my daughter ordered one from Argos yesterday!!

[RJnomore1]

My dh has had two replacement fitbits direct from Fitbit after he had problems with his. It doesn't solve the Argos problem but you could try contacting them?

[DurhamDurham]

I don't complain very often but when I do I do it loudly using Twitter and FB. When House of Fraser wouldn't sort out a problem for me I raised the issue with them on social media, within an hour I had a full refund ( and an email asking me to stop the social media assault )

[Blueprintorange]

Keep on at them! Even if it had a damaged strap, it wouldn't affect the battery.

Bloody Argos, I've had issues with them recently, mainly caused by them lying.

[ShelaghTurner]

Absolutely Twitter. It really is the shortcut to getting things done these days.

[ChristmasZombie]

Twitter and Facebook.
Good luck.

[Tiredmumno1]

Email the CEO - [email protected]

He should be able to help.

Good luck.

[annielouise]

I had cause to email David Robinson a few days ago regarding a different product I bought from Argos, along with about 6 other high up management - not one has replied. Probably all in the Caribbean or skiing or somewhere.

[HoboMum]

Great ideas thanks all for your responses. I've done fb and Twitter. I doubt Fitbit will do anything now because of the damage Argos have done! Just can't believe it. The manager is supposed to be calling my DH after viewing the CCTV but it hasn't happened yet so not holding my breath.

[Viviennemary]

Phone up Trading Standards. This is just simply not on. Of course they should refund if they broke it. Years ago I threatened Comet I would come with a placard if they did refund for a two week old appliance which had broken down. Just keep going. You'll get refunded in the end. They want you to go away and stop causing trouble. Make sure you don't.

[Viviennemary]

didn't that should be.

[Lynnm63]

Tell them you'll post on Mumsnet too. I had a problem with Tesco, threatened them with you lot and lo and behold they refunded as a goodwill gesture. Goodwill my arse they didn't want me moaning to you lot!

[Justaboy]

The sale of goods act, fitness of purpose and use to which the goods are put usually terrifies most retailers into rapid submission !

[StrictlyMumDancing]

Definitely complain via Facebook and Twitter. Also do try Fitbit. I've had several, including a few with problems and they have always been excellent. Not necessarily fast but very helpful and have always replaced anything dodgy. You may find they will send you a replacement cable so you can show its not the problem.

[FireCrotch]

In the days before Facebook and Twitter I camped out in a Currys store insisting that every customer staple the receipts to their heads as they wouldn't replace your shitty own brand mini hifi without one. Clearly the assistant didn't know anything about trading standards and when I was happy to put him in the right about some very basic rules (as in no receipt needed when item is faulty whether own brand or not) he got arsey with me and said it wasn't his fault I didn't have the receipt (mine neither as it was a gift). I was just about to give up and come back another time when he said the immortal words "You can stand there all day. You won't be getting an exchange." I saw red. So I stayed there. For hours. I sat by the counter and advised customers not to buy as no one was up to date on trading standards and that if they did buy to staple the receipt somewhere prominent. Dh knows what I'm like. He bought dd to me so I could feed her. They asked me to leave. I said no. Eventually a manager type person arrived and after speaking with the assistant (and giving him a dressing down) he came over and immediately exchanged my hifi for me.

[HoboMum]

Excellent advice from you all thanks for the input Here is a pic of the damage, you can see where it's come apart from the strap. Def wouldn't affect the battery which is what the manager said. And even if it did his employee did the damage!

[penguinplease]

Go to the store, demand to review the cctv with the manager. Cause a loud embarrassing fuss.
Why did you leave the shop when it happened? I would have caused merry hell. It's the only way.

[Mrsmorton]

PM your Twitter name and I'll get retweeting!

This is the only thing social media is good for IMO!

[HoboMum]

It's not actually my Twitter it's someone I know, and she's happy for me to share her Twitter name which is @adrieanne. I think it probably identifies me too but I'm not fussed.

I left for several reasons. Needing to pick up children, parking running out and the manager not really helping amongst them

[AnchorDownDeepBreath]

Do they want to replace instead of refund? Or do they not want to do anything at all?

[TenTinyTadpoles]

Yes, twitter is great for getting action. I bought three train tickets at a reasonable price and then needed a fourth, Virgin wanted me to pay more for the fourth than I'd paid for all three together, customer service were totally unhelpful until I mentioned it on Twitter.

[mrsglowglow]

Absolutely love your post firecrotch. Love that your dh bought your dd to you to feed . 😀😀😂

[ihatethecold]

I think Fitbit have the best customer service I've ever encountered.
I lost my Fitbit on a beach once.
They sent me an upgraded one straight away.

[TheHiphopopotamus]

firecrotch you don't sound like some kind of hero or customer service warrior, if that's what you were hoping. Your post makes you sound like a bit of an arse. It's not trading standards for a start, it's the Sale of Goods Act.

You don't need your receipt but you do need proof of purchase, such as a credit card statement or cheque stub. The fact that it was the stores own brand is not proof of purchase. You could have bought it from a carboot or even shoplifted it.

And the fact that they exchanged it doesn't mean that you were in the right. They probably just wanted you gone from the store.