Every single bloody month, they overcharge me. By ridiculous amounts. The first three months of the particular contract, they charged me over £100 each time, and it took weeks to get it sorted - turns out they'd been charging me for someone else's contract, but it took several people to work that out.
They've had to give me several refunds because they keep overcharging me, normally by £40-£60 EACH MONTH.
I was refunded in October for their error. Again. Last month, they overcharged me by £1.44, and I let it slide.
This month, having just checked my bank statement, they charged me over £78.
My contract is £15 - brought down from slightly higher as part of their apology for their repeated cock ups. I deliberately had to get a cheap contract because of my financial position, and got the cheapest phone I could get with the largest screen possible, because I am partially sighted.
I will be calling them tomorrow, again.
AIBU to think they could possibly get it right, just ONCE?
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To be absolutely LIVID with Vodafone?
57 replies
ElfOnTheBoozeShelf · 27/12/2015 21:35
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