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To be concerned about how DC was treated by store security?

(91 Posts)
MothershipG Sat 26-Dec-15 10:06:51

DD was stopped by store security in the mistaken but reasonable belief that she had taken something. They asked her friend to wait outside the store and 2 male security officers took DD, who is 13, to a private room where they asked her to empty her bags.

They behaved perfectly politely and respectfully at all times and when she was able to demonstrate that she hadn't taken anything, they apologised and sent her on her way.

Of course I have no problem with that but AIBU to think that it is not acceptable for 2 adult males to take a juvenile into a private room? I cannot emphasise enough that in this instance they behaved perfectly properly, but surely that is a set up massively open to abuse? Adults in a position of power with potentially vulnerable young people in a private room. And of course the converse situation of troubled youngsters seeing a way to get out of a shop lifting charge by making allegations.

Does anyone know what best practice is/should be in this short of situation?

WeThreeMythicalKings Sat 26-Dec-15 10:08:24

I wouldn't be at all happy about that if they knew how old she was.

ChessieFL Sat 26-Dec-15 10:09:22

There was probably CCTV in the room so I wouldn't think anything of this.

NapoleonsNose Sat 26-Dec-15 10:12:30

I'm not one to complain, but I think in that situation, I would ring or go into the store and speak to the manager. I used to work in a shop, and if a female was selected for a staff search, another female HAD to be present and the person being searched was entitled to a representative to accompany them. Definitely make a complaint as that surely cannot be acceptable.

catfordbetty Sat 26-Dec-15 10:12:39

A single adult male interviewing a 13 year old girl would have been much more concerning.

twirlypoo Sat 26-Dec-15 10:13:03

I used to be a manager for debenhams and was often called into security meetings like this as a female presence. I don't know if other stores do it as routine but I would definitely broach it with them - be reasonable and lay it out as you have here. It's not something I would be comfortable with either!

MissFitt68 Sat 26-Dec-15 10:13:30

You are over thinking it. Would you prefer it happened in full view of the public? How in your opinion should they do it then?

throwingpebbles Sat 26-Dec-15 10:14:02

I agree, I think you should be asking some questions about this

KwickNC Sat 26-Dec-15 10:14:44

They're supposed to have a female with them in circumstances like this

Egosumquisum Sat 26-Dec-15 10:15:29

Message withdrawn at poster's request.

diddl Sat 26-Dec-15 10:16:12

I would have thought that it was very intimidating for her.

You know when you "beep" at airport security & they just take you to one side, why can't they do that?

I suppose she didn't have to go with them & I don't think that I would-I'd rather that they looked through my bags on the shop floor iyswim.

ivykaty44 Sat 26-Dec-15 10:16:33

What do you think should have happened op?

I'm not sure that asking someone/anyone to go to a private room and empty their handbag is OK unless police are present?

I certainly wouldn't be happy if this happened to me and would want to know what my rights were.

Surely no one/anyone has to prove their innocents?

Luckystar1 Sat 26-Dec-15 10:17:36

Sounds very silly to me. From both perspectives it's open to abuse, the security personnel should know better. I would flag it up to the store so that it doesn't happen again.

diddl Sat 26-Dec-15 10:17:43

Also, asking her friend to wait outside.

Perhaps your daughter would have liked not to be alone?

JeanSeberg Sat 26-Dec-15 10:19:08

What do you mean when you say it was a reasonable belief she'd taken something?

MothershipG Sat 26-Dec-15 10:19:55

No cctv in the room.

Surely they should check the age of the person they stop? Surely there should be a female present, or cctv in the room, to protect their own staff from false allegations, if nothing else?

These guys were honest and upstanding, but not all guards in the same position will necessarily be.

Egosumquisum Sat 26-Dec-15 10:24:07

Message withdrawn at poster's request.

Jinglebells99 Sat 26-Dec-15 10:26:19

I would be furious if my 13 year old did was treated in that way.

MothershipG Sat 26-Dec-15 10:27:15

DD was walking around holding some false nails, she then decided she didn't want them and left them on a shelf, shortly after she put her phone in her pocket, so they thought she'd pocketed the nails. They explained all this to her so an honest mistake.

DD is a good girl so if an adult in a position of authority tells her to do something she complies. She was also hugely embarrassed. Obviously we have now gone through what to do if this ever happens again, starting with always using a basket!

Floggingmolly Sat 26-Dec-15 10:28:58

Why was it reasonable to believe she'd stolen something??

MissFitt68 Sat 26-Dec-15 10:29:16

It was over In What? 5 mins? Why prolong it faffing around calling in this person or that person, waiting for a 'female'.

Floggingmolly Sat 26-Dec-15 10:29:28


Boomingmarvellous Sat 26-Dec-15 10:30:01

I'd definitely be concerned. I would contact them and ask them to review their procedures. They have no legal entitlement to detain anyone, only the police can do that and they would ensure the presence of parents or a responsible female.

MissFitt68 Sat 26-Dec-15 10:30:32

Left them 'on a shelf'.... Not back where they came from?

Egosumquisum Sat 26-Dec-15 10:31:35

Message withdrawn at poster's request.

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