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Nightmare Online Companies

(9 Posts)
CarriesBucketOfBlood Wed 23-Dec-15 14:04:27

Exactly 8 weeks ago today I ordered a t shirt from an online site. I first saw it advertised on Facebook but they had a separate site too. The clothes were cheap (I paid £20), and to explain this they said that delivery normally took four weeks maximum as things come in batches. After 6 they consider the package lost.

So it's now been 8 weeks. In the interim I have contacted the site via Facebook (the only way I could as they have one phone number listed which is unregistered and one with a full up answer phone!) and was told that the item had been lost at the post office (I don't believe this for a second). I have asked for a refund and they've told me I have to apply in writing which I obviously don't want to do (although if absolutely necessary I will to stop this bloody company having my money)

Does anyone know if they can require me to apply in writing?

Additionally, AIBU to ask for your nightmare online buying stories to make myself feel a bit better?

Amazemedontbeacunt Wed 23-Dec-15 14:59:01

How did you pay?

CarriesBucketOfBlood Wed 23-Dec-15 15:02:15

I paid by debit card so can't get the credit company to refund unfortunately.

ElectronicDischarge Wed 23-Dec-15 15:19:37

Message withdrawn at poster's request.

cherrypopsicle Wed 23-Dec-15 15:41:13

You should be able to claim through your bank for "goods not received". Takes a few weeks but at least you eventually get your money back

CarriesBucketOfBlood Wed 23-Dec-15 15:47:02

Cherry how do I go about that? I'm with HSBC if that helps. I had a quick google but couldn't see how that works

CarriesBucketOfBlood Wed 23-Dec-15 15:47:36

Electronic it is obviously utterly ridiculous to expect common sense in these things!

cherrypopsicle Thu 24-Dec-15 08:36:54

Sorry just came back to this. Your bank should have a disputes team. Give them a call and ask. I work for a different bank but they should all have similar processes. You can claim for non-receipt of goods 15 days after they should have arrived, but it has to be within 120 days of the date the payment was taken

CarriesBucketOfBlood Thu 24-Dec-15 09:51:17

Thanks for the great advice cherry, I'll get straight on it after Christmas. Once done I'll come back and name and shame I think...

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