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To return a mattress to amazon as its not comfortable

(19 Posts)
DyslexicScientist Sun 20-Dec-15 08:22:11

It sounds a but grim to return it after a few weeks, but the matress is an amazon exclusive so I couldn't of tried it out before I bought it. I tested similar spec ones of the same manufacturer so I thought I would like it.

Surely if its exclusive they should expect people to return it often?

WeThreeMythicalKings Sun 20-Dec-15 08:25:59

A few weeks is a bit too long, I'd say.

Egosumquisum Sun 20-Dec-15 08:28:35

Message withdrawn at poster's request.

WhoTheFuckIsSimon Sun 20-Dec-15 08:28:51

Unless they offer a money back guarantee I don't think you can. Tempur and some other places offer a 30 day trial but Ive heard even they try and drag out all the small print clauses to make this impossible if you try it.

DyslexicScientist Sun 20-Dec-15 09:04:38

This is amazon however, the item is returnable until the end of Jan according to my account

andsoimback Sun 20-Dec-15 09:07:41

We recently bought new matress (not from amazon) and it had warning on plastic wrapping not to take off wrapping until happy we were keeping it. Did yours come wrapped?

andsoimback Sun 20-Dec-15 09:08:13

Mattress not matress.

DyslexicScientist Sun 20-Dec-15 09:17:30

It came wrapped, no warning and I did take it off.

Maybe there is small print somewhere about that

AnchorDownDeepBreath Sun 20-Dec-15 09:19:29

I believe Amazon have a good returns period but that it you've unwrapped the mattress they won't take it back unless it's faulty.

ilovesooty Sun 20-Dec-15 09:50:23

Perhaps you should read the small print.

cariadlet Sun 20-Dec-15 09:55:40

I think that if you were even considering the possibility of returning it then you should have kept the plastic on and put a sheet on top. The mattress isn't faulty. It just doesn't happen to be comfortable for you. That's unfortunate, but it isn't Amazon's fault. I wouldn't expect them to accept a return if you've taken off the wrapping.

nokidshere Sun 20-Dec-15 10:01:28

Ring customer services and ask. They are really good and I have never had a problem returning anything.

The worst they can say is no.

liz70 Sun 20-Dec-15 10:07:48

If you can't return it, then an option might be to get a deep memory foam mattress topper to improve matters. I know it's extra expense, but a comfortable night's sleep is essential.

DyslexicScientist Sun 20-Dec-15 10:21:51

Well i don't think you can test a matress properly with a thick plastic jacket on, else they would keep them on in the shop.

It seems to have all gone through, I just selected "quality or performance is not adiquete" or how ever you spell it and they are picking it up tomorrow for free.

ilovesooty Sun 20-Dec-15 10:33:42

Rather a pointless thread since you obviously thought you were justified in returning it and seemingly are going to succeed in doing so.

hefzi Sun 20-Dec-15 10:50:37

Just be aware that, though it seems it's free, they might deduct the cost of the return from your refund: you might have to take it up with them down the line (or check in the small print on the cost of returns - you never have to pay up front for Amazon returns, but they do, in some circumstances, charge you for them).

DyslexicScientist Sun 20-Dec-15 10:58:25

Ah thanks hefzi, tbh ibdont mind them charging a postage or restocking fee that's probably fair.

WhoTheFuckIsSimon Sun 20-Dec-15 12:17:54

Well I'm never buying a mattress from Amazon now. Bet they resell that as new!

DyslexicScientist Sun 20-Dec-15 13:13:31

I doubt it simon. They will probably refurbish it and add a new cover.

I refuse to buy stuff from Argos as most of the time I get opened box stuff that look returned and some of the clientele scares me shitlss.

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