I bought a new 2 year contract in the summer. Only a cheap one but it should work!
Recently, all sorts of things have gone wrong with it so I went into the store, to be spoken to like I was some sort of idiot and told to re-set the phone to factory settings. I asked how to do that and was told "just plug it into your PC, here's the technical support number"
Which I did. Nothing happened, as expected, so I Googled how to reset the phone, followed the instructions and still nothing. So I rang the technical support number to be told initially that it was a chargeable service, and they couldn't help me unless I paid £15, then eventually they took down a load of details and told me they should have helped me in store, that there's nothing they can do over the phone.
By this point I've been on the phone for 35 minutes. If I drive back to the store now and get the same service again, I'm likely to blow.
Please or to access all these features
Please
or
to access all these features
AIBU?
To think it shouldn't be this hard to get Carphone Warehouse to help me?
11 replies
MrPorky · 27/10/2015 17:02
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