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To expect an appointment sooner?

(28 Posts)
Clairelou08 Mon 03-Aug-15 22:37:38

My son has a lazy eye and wears a patch for 6 hours a day plus glasses. His prescription is currently wrong so booked him an appointment for an eye test this Friday 7th. Got a letter today cancelling the appointment and giving us another tomorrow morning. I'm at work tomorrow and too late to get the day off now ( hospital is 70 miles away) the next appointment they can give us is 4 weeks away my son is three and we pay private health care. I'm so mad and needed to sound off angryangry

GinandJag Mon 03-Aug-15 22:39:24

Is this a NHS or private appt?

Clairelou08 Mon 03-Aug-15 22:42:04

It's a private appointment

GinandJag Mon 03-Aug-15 22:46:40

Are you tied to a specific consultant? Given that it's August, they are probably on holiday for much of the time you are waiting.

Pico2 Mon 03-Aug-15 22:51:09

Does the consultant work at more than one private hospital? We have two locally, so can choose which clinic time suits us better and go to that hospital. Or contact the consultant's secretary. They are much better at sorting this stuff out than the hospital admin people.

itsmeitscathy Mon 03-Aug-15 22:51:28

Yeah, that's annoying, especially when they've changed it. not the end of the world though

Clairelou08 Mon 03-Aug-15 22:56:35

Im going to ring the receptionist tomorrow see if there is another hospital we can travel to but the one 70 miles away is the closest he works for so who knows where we will have to go. There is another consultant we can see but he's on holiday too. It may not be the end of the world but I have a three year old who can't see properly at the moment and when I'm paying privately for it I don't feel we should have to wait that long

GinandJag Mon 03-Aug-15 23:14:42

You need to deal with his private secretary.

GarminGirl Mon 03-Aug-15 23:31:41

Oh dear.

Consultants going on holiday doesn't suit you? When should they go then?

Clairelou08 Tue 04-Aug-15 05:19:46

Going on holiday is fine but if there only 2 within 70 miles who are able to test children's eyes then surely it's not unreasonable to expect them to not be off on the same week. It's more the fact that the appointment has been cancelled with only 4 days notice they could have called me Friday when he decided to take his holiday then I could have made arrangements to get to the Tuesday appointment

Clairelou08 Tue 04-Aug-15 05:22:11

If I was happy to wait a month for an appointment I would have done it through the Nhs. The whole point in paying privately was to get me don the best care as soon as he needs it

Pico2 Tue 04-Aug-15 07:28:15

Definitely talk to his private secretary. The hospital receptionist won't be anywhere near as good at dealing with this sort of thing.

GinandJag Tue 04-Aug-15 08:00:55

Maybe he had emergency surgery on Friday, or a funeral to attend? It's not their fault that you are 70 miles away.

Clairelou08 Tue 04-Aug-15 08:13:46

No, he's going on holiday. My appointment has been booked for weeks. It's not his fault the hospital is 70 but not mine either

GarminGirl Tue 04-Aug-15 09:16:47

Even if one went on holiday and the other didn't, then they would still be booked up with their own appointments and not be able to double their workload with the other consultants patients!

Clairelou08 Tue 04-Aug-15 09:22:58

The point is my pre booked appointment was cancelled because holiday was arranged after I booked the appointment! We pay NI contribution plus private health cover so I then don't expect Nhs length waiting times

Clairelou08 Tue 04-Aug-15 09:26:16

Also garmingirl private appointments are different to Nhs ones, the user patients out of hours of their own job as they get pain massive amounts of money to do so!

GarminGirl Tue 04-Aug-15 09:27:22

That's private healthcare for you! You can't demand to solve a problem by throwing money at it.

MrsBobDylan Tue 04-Aug-15 09:27:36

It is frustrating-my son has waited three months for a first appointment for nhs ophthalmology and for some of that time we have been trying to get a private appointment as We're desperate. He's 5.5, autistic and with a squint and I worry time's running out to correct it.

We've finally got one this week but I know it's been difficult because of the holiday period.

I do understand how worrisome it is to wait

Clairelou08 Tue 04-Aug-15 09:34:13

Thanks it is frustrating and I am only trying to do the best for our son. Knowing he can't see properly is awful. I'm "throwing money" at the problem to get it sorted before it's too late to correct believe me there are things I eouluch rather spend the money on!

Clairelou08 Tue 04-Aug-15 10:38:45

Managed to get an appointment for 18thsmile maybe I can demand to solve the problem by throwing money at it after allwink

MistressMia Tue 04-Aug-15 15:12:51

That's private healthcare for you! You can't demand to solve a problem by throwing money at it

Bit like the NHS then.

OP I agree, its poor to have had a cancellation at such short notice and an alternative so far away. Its the product though of replicating working practices in the NHS. Sort of ingrained behaviour that's seen as perfectly normal. You should expect better if paying privately and even in the NHS it shouldn't happen as frequently as it does.

ProudAS Tue 04-Aug-15 19:36:49

The problem is not just the change of appointment but the way it was handled. I assume the admin staff have the OP's phone no and/or email address. They could have contacted her last week and she could have made arrangements to get to the earlier appointment.

LifeHuh Tue 04-Aug-15 21:24:10

Um - how do you know his prescription is wrong if you haven't had a recent test? Because, well, having the eye exam is usually how you find out the prescription is wrong...(particularly if you are 3 and so not in a position to be doing a detailed commentary on what you can see!)

Clairelou08 Tue 04-Aug-15 22:57:11

Because lifehuh He sees 2 separate consultants, one for his lazy eye. ( patching) and one for his detailed eye examination. We saw his patch consultant 2 weeks ago who did a basic test which shows his vision has deteriorated so she said we need a full examination as soon as possible! Thanks for your concernsmile

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