To think that it's ok to use the basket only tills if you only have a few things in your trolley?

[PlateGirl]

I'm talking less than 10 items here.

In M&S today with 2yo DD and 1yo DS, using a small trolley so DS would have the seat in it. I picked up a few bits, 7 items now I think of it. The cashier on the basket only told me I couldn't use that till. I said I only had a basket's worth of items but she repeated that I couldn't use the till. Fine. I walked to queue at the other tills feeling grumpy. I've done this many times at Tesco and never been stopped, I kind of expected m&s to be more customer focused.

At the time as I say I was feeling quite annoyed doesn't she know how tricky it is to negotiate a supermarket with two small DCs?! but now I can accept that maybe stupid rules are rules. What do you think?

[GarminGirl]

They are customer focused.... Basket only for the basket using customers

Trolleys have wider till areas

[WorraLiberty]

Sounds like an utter jobsworth. YANBU.

I think this is why a lot of supermarkets changed 'baskets only', to '10 items or less'.

[MillionToOneChances]

It's a seriously jobsworth attitude. YANBU, but next time just put a basket into the trolley for best of both worlds.

[WorraLiberty]

Trolleys don't have wider till areas in my local Morrissons or Asda.

[Aeroflotgirl]

Utter bollocks, shoukd be 10 items or under in trolley of basket. Silly jobsworth.

[LittleprincessinGOLDrocks]

Next time put a basket in your trolley, fill that and then if you get grief lift basket out and prove its a basket shop. Tell them the trolley is a pushchair

[The5DayChicken]

There's usually stray baskets at those tills...I'd have grabbed one for the cashier's benefit.

[LittleprincessinGOLDrocks]

Great minds Milion

[Birdsgottafly]

10 items or less are fine, even if it's in a trolley.

It depends on how big your service area is, though, i suppose.

If your disabled or shopping with young children (or lazy and don't want to carry your bags, like I am), then you have to use a trolley, she was being a jobsworth.

[RepeatAdNauseum]

No, less than 10 items are fine at a "Ten Items Or Less" till.

A basket is fine at a "Basket" till.

If you had a trolley, with however many items in, you can't use the basket till. You can decant your items into a stray basket and use that. Usually they'll help you.

[redskybynight]

You would struggle to take a trolley through the basket only section at our local M&S. It's the sort where there is one till in front of the other so having a trolley in there would block the way through for the "other" customer. so could totally understand why an employee would prevent this.

[geekymommy]

Here in the US, we have checkouts for N items or less (exact number varies from store to store, but I've seen 8, 10, and 12). I've never seen a basket-only checkout.

[sleepsoftly]

Its because people push boundaries. 7 items in a trolley, no problem, but it can be 11 and then 15 and then it defeats the point of the quick checkouts.

[ShuShuFontana]

I'd argue the toss, esp if I had the requisite 10 items or fewer., I have a dodgy shoulder and find it really difficult to carry those wire baskets with much in, they are so uncomfortable to hold.

I really like the trolly wheely baskets though and I want to steal one :o

[Happy36]

If the trolley fits, then there is no problem.

People with a bulging basket are, in my opinion, much more unreasonable than people with 10 items or fewer in a trolley.

[MissDemelzaCarne]

I remember this from when I had toddlers, just put a basket in the trolley.

[dontbemoredog]

They are basket only tills, for people who only have a basket.

[CasperGutman]

Often they have the "basket only" tills close together and the isn't room for anyone to stand at the next one if there's a trolley there, so there can be good reason for this rule.

[StayWithMe]

Do a Marge Simpson next time. Put the baby on the conveyor belt. Food in basket. Food out of basket. Abandon trolley.

[BoneyBackJefferson]

'10 items or less'.

grrrr

[MiddleAgeMiddleEngland]

I expect you have spent more time moaning about it on this thread than you would spent going through a trolley checkout

[derxa]

I do this in Waitrose but then it's a better class of supermarket.

[limitedperiodonly]

[ClashCityRocker]

I get irrationally ragey if someone has eleven items in the ten items or less line.

But I don't care about trolleys or baskets,mso hamburger op.