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More or less told to like it or lump it at work.

(13 Posts)
amazonqueen Sat 18-Jul-15 18:43:37

But not so nicely put.

I am working at a call contact centre. We have had lots of changes recently and morale is really low.

One of the changes recently though was to have everyone in the building trained for another skill-set. This is a positive move as the skill-set most of us have now was forced upon us and is not one any would have willingly chosen to do .Lots were originally doing completely different jobs before - but all within the same department. But nevertheless we got down to it and tackled the job in hand and have become proficient at it overall.

The new skillset is one that draws together previous skills along with the newer skill and makes a whole better outcome for employee and customer. The training for this has been dangled over us for months now as being the reason why there is no flexibility about annual leave and why we are being urged at every turn to do more work. About a quarter of the staff have so far been trained for the new skill set and are very happy about it as the way of working is so much more empowering all round. Overtime is willingly undertaken as it is actually for helping customers and not just because they havent got enough staff.

Yesterday we were told that the training is being withdrawn and that for the foreseeable future there will be no training of any kind. Those who have already been trained will now be first to be trained for another skill some time in the future. Those untrained so far will have to wait until the that training has taken place and been assessed before they can be retrained. This is likely to take years rather than months.

The information was delivered by someone unknown to the staff in a very abrupt manner. Obviously this was a bitter blow and took some time for it to sink in. When the staff gathered together in teams they voiced their disappointment to the team leaders and HEOs.

Rather than acknowledge this and give out a message about previous setbacks and how the staff have coped admirably with so many changes the message instead was..

"You are lucky to still have jobs and if you dont like it you know where the door is"

So AIBU in not wanting to turn up on Monday , and if I do to rant a bit at the managers who dont realise how demotivating this attitude is.

itsmeitscathy Sat 18-Jul-15 19:43:30

I wouldn't just not turn up, but I'd be looking for a new job. public or private sector?

RandomMess Sat 18-Jul-15 19:45:56

That's shit but it's the civil service all over I'm afraid sad angry

jellyjiggles Sat 18-Jul-15 19:48:42

Start looking for another job. Cutting training and investment in staff is never a positive business sign

chickenfuckingpox Sat 18-Jul-15 19:50:28

jump ship quick!

NewFlipFlops Sat 18-Jul-15 19:50:46

New job time.

SwingingBalls Sat 18-Jul-15 20:04:51

Are you in a position to leave?

It's totally crap but realistically what do you think will happen if you air your views to management? If the training has been halted due to financial reasons then they can't/won't take any notice of your rantings.

RagstheInvincible Sat 18-Jul-15 20:20:01

If you're in the private sector, cutting the training budget is a traditional sign that the company's going down the pan. I'd start looking for a new job if I were you.

Imachocolateportal Sat 18-Jul-15 20:23:27

The cut in training budget and being told that your re lucky to still have a job would be a massive red flag for me. I would be starting to look for a new job, as I would personally suspect a cut in the workforce is coming soon.

RandomMess Sat 18-Jul-15 20:26:10

Op mentions "HEOs" that is a civil service grade. It's been utterly shit and jobs cut year upon year for the last 7ish years.

DH on 3rd redundancy alert in 3 years - beyond stressful. Training and investment in people there is complete bollocks you are just a number on senior civil servant list to be reduced so they can claim how much they are saving in staffing whilst paying more out in temporary agency staff.

duffaho Sun 19-Jul-15 09:28:46

Message withdrawn at poster's request.

LazyLouLou Sun 19-Jul-15 09:42:54

Ooops! You may want to remove that last post!

CatsandCrumble Sun 19-Jul-15 09:43:24

Sounds like they want to lose some staff.

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