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to be really frustrated that....

(10 Posts)
lanbro Sat 18-Jul-15 10:48:07

....Every time I send an email to a particular customer from myself, with my christian name, every reply comes back to my husband's christian name? Arghhhhhhh!

lanbro Sat 18-Jul-15 10:50:53

It's our own business and this customer knows that dh hasn't been involved for 5 months as he's been setting up another business. So frustrating that I'm doing all the work with no acknowledgment

Iliveinalighthousewiththeghost Sat 18-Jul-15 11:21:20

No you're no being unreasonable at all. It seems bad manners to me not to reply personally to you.
I order from Avon (it is a man and wife who ate representatives and I always put both their names on when sending my order.
To me it is just basic manners. Which sadly a lot of people do not have.

Hygge Sat 18-Jul-15 11:41:08

Could you possibly send a reply with "Hi, actually it's Ianbro not Ianbro's husband" every time he does it?

WorraLiberty Sat 18-Jul-15 11:43:24

You mean this has happened more than once and you haven't corrected them?

lanbro Sat 18-Jul-15 11:49:55

I know Worra but we're hopefully getting a new contract out of it and I'm so pissed off I don't know what to write without sounding really snotty!

Hygge I know I should, I also know he's an idiot and it's not worth getting so pissed off over!

I've got a meeting with him on Monday so I'll just reiterate that dh has nothing to do with this side of things anymore!

PtolemysNeedle Sat 18-Jul-15 11:58:03

It's rude to reply to an email with someone else's name, so YANBU.

But I use a small business run by a husband and wife team, the wife just does the admin, and if I email her directly, I don't get a response for days, and once an important mail I sent her got completely overlooked. If I email the husband, my email is dealt with efficiently and professionally, so I just don't bother addressing anything to the wife any more. I get the impression that it irritates her when I don't email her for minor things and go direct to her husband, but if she was better at her job then it wouldn't happen.

WorraLiberty Sat 18-Jul-15 12:02:19

"Hi John. Just to clarify, this is lanbro and not Mr lanbro".

You vent your anger by making faces as you type. He'll never know grin

lanbro Sat 18-Jul-15 12:36:09

Thanks Worra!

Finola1step Sat 18-Jul-15 12:37:56

Agree with Worra. Short, to the point for clarification purposes. Repeat as necessary.

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