I bought an item off a private seller 13 days ago. The advert said postage was Â£8.99 and that it would be dispatched 2nd class within two working days. I did think the postage was high as item is light though awkward shape so accepted it may cost more.
I bought the item on a Friday and paid immediately so accepted that the weekend could mean it wouldn't be dispatched until the following week. By the following Friday I hadn't recieved anything so messaged the seller that morning to see if it had been dispatched. I recieved no reply so on the Sunday evening I messaged the seller again. I then revived a reply late Sunday night to say they had been away and the item would be dispatched Monday. There had been no mention of them being away in the advert. I didn't respond to the message although I was a bit annoyed about it.
Today is now Thursday and I still haven't recieved the item and only today have they marked it as dispatched. I have messaged them to ask when it was sent but no response.
Essentially my question is- wibu to request a reduction in postage? I am a regular eBay seller myself and appreciate it isn't always possible to get an exact postage cost but they have taken a very long time to send the item and communication has been poor.
Or do I leave honest feedback- neutral if item is ok but mention delay is dispatch/lack of communication. My only issue is this is I have built up 100% feedback over 500 items and I would hate for them to leave me bad feedback in retaliation.
And if you do receive the item and the postage is something ridiculous like £2 - well, I'd reflect that in my feedback to be honest. You probably should have queried it first but the slow dispatch would have my hackles up!