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To think that it should still work on my birthday?

(4 Posts)
GloGirl Wed 15-Jul-15 15:42:58

I received a marketing email from M&S offering me a sizeable discount on clothes and homeware "for my birthday", I've just gone to spend it a few days before my birthday and it expired yesterday hmm

I feel like I am always complaining to them about something, and I understand it's just a marketing ploy but it's really wound me up. WHY?!

Lweji Wed 15-Jul-15 21:11:20

I bet they know you are a complainer and have done it just to annoy you.

Justmuddlingalong Wed 15-Jul-15 21:14:44

You'll just have to complain to them again. Explain how devastated you are, lay it on thick, see if they'll re-issue it. cake for your birthday.

MatildaTheCat Wed 15-Jul-15 21:24:21

YAsoNBU. I have a M&S charge card, am a regular internet and instore customer yet never, ever receive any of the 20% discount vouchers that others receive so freely they give them to strangers in the queue.

Complain loudly and explain how very distressed you are. I am very fed up with M&S lately. Last week I returned items costing £64. Offered £42 by assistant. Eventually after much discussion she called her manager at my behest and said loudly, 'This women can't get the gist of this.' hmm. Too right, I couldn't. Her manager sorted it immediately but apology? Not so much.

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