Tonight my daughter and her friends were supposed to by flying home following a short holiday in another European country. Flight cancelled. No clear reason given.
They have just been herded into a room at the airport (a fairly major European one), told that they cannot be put onto another flight until sometime tomorrow, if then, and left for the night. There are several children on the flight too, including the one year old DD of my daughter's friend. They have no access to water, much less to food. There are no Ryanair staff at the airport (all gone home for the night).
Now I know that Ryanair are a no-frills airline with cheap flights. I am also aware of their reputation for a cavalier attitude to their customers. Can they really leave them without easy access to water though?
Of course, I can find no 24 hour helpline which I can use to try and apply pressure to help them. Anything I can find is either unobtainable or closed.
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To wonder how the hell Ryanair get away with such shoddy "customer service"??
64 replies
Topseyt · 07/07/2015 23:57
OP posts:
ClaudiusMaximus ·
08/07/2015 04:21
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LindyHemming ·
08/07/2015 08:07
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