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Washed a £50 John Lewis voucher and they won't re issue...AIBU or are they?

(64 Posts)
Theladyinthebath Wed 24-Jun-15 15:19:09

It was a loyalty one from my partnership card
Got it Monday - rang today and they said 'tough'
Personally i think its astonishingly bad!

OnIlkelyMoorBahtat Wed 24-Jun-15 15:20:15

It does sound a bit unfair...

MrsTerryPratchett Wed 24-Jun-15 15:21:06

Sounds like terrible customer service.

Theladyinthebath Wed 24-Jun-15 15:21:36

I think so!!!

KurriKurri Wed 24-Jun-15 15:21:48

Is there anything left of the voucher that you could stick together or photograph to send them to prove you had it? I kind of see their point - anyone could ring up and say they;d washed it in the hope of getting a freebie, but for good customer relations personally I'd have just reissued.

VelvetRose Wed 24-Jun-15 15:21:58

I agree with you. Why can't they just cancel that one and reissue?

Theladyinthebath Wed 24-Jun-15 15:22:36

I'm rushing out to do pick up now but i would love some advice on what if anything i can do!

AnnoyedByAlfieBear Wed 24-Jun-15 15:22:45

It is a bit mean, but if you washed a £50 note, the bank wouldn't give you another one.

Theladyinthebath Wed 24-Jun-15 15:23:39

wouldn't they Annoyed? I thought if you took it in they would but I'm only guessing

APlaceOnTheCouch Wed 24-Jun-15 15:23:54

YANBU. If they issued it to you then you would expect the reference number to be on their records somewhere so they could just cancel and reissue.

crazykat Wed 24-Jun-15 15:28:06

Can you try and piece together what's left of it and email a photo of it? I'd have thought they could cancel it and reissue it tbh, especially if you can show the serial number of the voucher.

The bank would replace a damaged £50 note as long as you have at least half the note and a serial number.

AnnoyedByAlfieBear Wed 24-Jun-15 15:35:37

Oh! Now you've got me questioning myself Thelady! I feel like a fool! confused

Maybe re-piecing it and photographing may work?

AbbeyRoadCrossing Wed 24-Jun-15 15:38:49

Not sure if its the same as the vouchers I had,but if you can somehow see the number on it you can spend it online using that number. They are being twats though. I found therm a pita when I used them for my wedding list too

LurkingHusband Wed 24-Jun-15 15:41:54

It is a bit mean, but if you washed a £50 note, the bank wouldn't give you another one.

Why don't people check their facts ?

General Information
The Bank of England’s Mutilated Note service exists to reimburse members of the public with the face value of any damaged, mutilated or contaminated Bank of England banknotes, providing there are sufficient fragments or remains. As a general rule there should be evidence of at least half a banknote. The Bank currently receives around 23,000 individual applications per year, totaling around £11 million. Despite the high volumes the majority of claims are assessed within a few days.

The list of ways in which banknotes become damaged is almost endless – from those accidentally put through a washing machine to those chewed by the family pet. Banknotes hidden for safe keeping can often be overlooked. Those concealed in places such as ovens or microwaves run the risk of burning whilst banknotes hidden under floorboards or in gardens become damp and eventually decay.

Pumpkinpositive Wed 24-Jun-15 15:44:06

Is the voucher totes destroyed?

SoupDragon Wed 24-Jun-15 15:44:36

I washed a £20 last week. It came out looking pristine.

Anyway, I was going to suggest trying to read the online code on it and then using it on their website.

SoupDragon Wed 24-Jun-15 15:47:58

It might be that they actually can't re issue it rather than won't.

CactusAnnie Wed 24-Jun-15 16:01:08

Message withdrawn at poster's request.

Scholes34 Wed 24-Jun-15 16:03:43

There are other places to shop and be loyal.

EvansOvalPiesYumYum Wed 24-Jun-15 16:05:50

I've personally found their Customer Services to be exemplary. I had a JL voucher which had separated at the perforations. The small print says it won't be accepted if this happens, but Waitrose accepted it. Perhaps try taking your washed voucher into a JL or Waitrose store, OP.

(PS - I've also washed a £10 note, and the bank replaced it)

kali110 Wed 24-Jun-15 16:08:20

Think yabu, how are they to know you are not pulling a fast one? Not all places can just 'cancel and then reissue'. Once the voucher has been given that's it.

OliveCane Wed 24-Jun-15 16:08:54

Take it into the store - they might reissue it when asked face to face.

CactusAnnie Wed 24-Jun-15 16:10:54

Message withdrawn at poster's request.

BettyCatKitten Wed 24-Jun-15 16:16:25

Yes take it to the store and make a massive scene. They may rethink.

Nightboattocairo Wed 24-Jun-15 16:19:37

cactusannie JL do not have a loyalty card, there are no points to add, it's not a 'Points Make Prizes' situation.

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