The manager and deputy manager never seem to respond to emails.
If they say they are going to ring on X day, they don't.
I had to chase them through head office even to get a visit arranged.
I had to chase repeatedly to get an offer letter confirming his place (nearly 8 weeks after me sending in an application, despite being told twice it was on its way).
The offer letter came just ten days before my son is due to start.
It was referred to my child by the wrong name, had the wrong start date, and told me to pay the wrong deposit and wrong monthly fee (20% too high).
The accompanying T&Cs were for a totally different type of childcare service.
Since first visiting about 2.5 months ago and then again 2 months ago, I gather there has been a change of manager. They said how great the old manager was when we visited but didn't mention she was leaving.
It isn't completely amazing in terms of OFSTED rating, or child behaviour, or premises, or food, or creative work. It is, however, part of a very well respected group of not for profit nurseries, and my son has a little friend who already goes there.
I feel like their admin and comms are so spectacularly bad that my confidence in them has been massively shaken. It doesn't help that I wasn't absolutely in love with it in the first place - however in our area there are very few alternative options.
Would it be unreasonable to bail for these reasons?
Please or to access all these features
Please
or
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AIBU?
to have doubts about this nursery
21 replies
stickystick · 24/06/2015 01:29
OP posts:
textfan ·
24/06/2015 10:56
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