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to think my bank doesn't want me to see my online accounts

(11 Posts)
OrlandoWoolf Tue 09-Jun-15 17:07:24

So changed password as I forgot it.
Got a phone call to my mobile to verify it.
Then get asked for memorable information. No clues as to what the information is about. Just 3 letters.

It's like Fort Bloody Knox.

ImprobableBee Tue 09-Jun-15 17:14:05

biscuit

OrlandoWoolf Tue 09-Jun-15 17:18:36

See - if it had asked me for my favourite biscuit I'd have been in grin

Or wine.

x2boys Tue 09-Jun-15 18:35:38

dh has this problem he has two acounts one with lloyds he has no problem viewing this one but with his RBS they keep asking for random letters or telling him his password is incorrect [even though its our sons name]

OrlandoWoolf Tue 09-Jun-15 18:37:03

Memorable information. No clue at all.

Anyway got it. Don't need to access it for ages. Just looking at my mortgage.

Francescal88 Tue 09-Jun-15 18:41:27

I don't get that biscuit emoticon. Is it a biscuit? What's that black bit on it?

steff13 Tue 09-Jun-15 18:45:52

On my computer it doesn't have a black bit on it. On my computer, it looks like a cartoon version of this cookie.

Coincidenceschmoincidence Tue 09-Jun-15 19:00:51

I always smirk when my bank asks me if I've forgotten my memorable word

SmileItsSunny Tue 09-Jun-15 20:25:09

I quite agree. Don't talk to me about digital secure keys....

dexter73 Tue 09-Jun-15 20:41:14

Maybe the biscuit is a clue! One of my security questions is 'What is your favourite food?'. I can never remember if I have put crisps or prawns!

londonrach Tue 09-Jun-15 20:43:09

Lol. Mine big bank but has yet to set me upline..been trying for 4 years now...

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