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To complain to Graco about this pram?

(34 Posts)
CoupDetat Sun 07-Jun-15 14:44:21

Probably am being unreasonable but I'd like to know if anyone's had a similar problem!

We bought the Graco Evo charcoal for our youngest and last DS. Everything looked good, the sales assistant in Smyths told us it would do our DS up until he was 3yrs old, the pram was light weight and easy to steer so I thought we'd found our winner. DS grew out of the car seat at 2 months, yes he was a big baby 9 pounder so I didn't take any particular interest in it. Until the pram, when DS turned 5 months the straps became tighter so we lengthened them completely which seemed to solve our problem for a while. 3 months later DS is 8 months and the straps are too tight, we have to pull them down to the extent where you can see them pulling DS's shoulder to clip them in and that's just with DS in a baby grow! It's near impossible to strap him in with a coat which really is needed for our horrible weather. I've checked Graco's description of the pram and they claim it should do a child until they are 3 as well.

Currently we're looking into prams for bigger babies and the mountain buggies seem to be a winner for us. Has anyone had a mountain buggie and can tell me if they're any good and more importantly If I'd being unreasonable to contact Graco to complain or is this just another case of 'it depends on the baby' ?

IAmNotAMindReader Sun 07-Jun-15 15:09:53

In my experience Graco do have a tendency to come up short with the harness strap length, no matter what their literature advises.

CoupDetat Sun 07-Jun-15 15:31:09

I think you're right, IAm, looking into this more it seems a few people have trouble with the straps length.

kissmethere Sun 07-Jun-15 16:33:44

That's terrible. I'd definitely complain as it's not living up to expectations. We had a Brittax collection then expected to be getting a buggy and 1yrs and went for a Maclaren. Our dcs were long and thin.
Isn't that one of the attractions in purchasing a pram that it will do through toddlerhood?

MrsCaptainReynolds Sun 07-Jun-15 16:37:07

That's crazy. DS2 is using the iCandy we bought for DS1. The buggy seat is comfortable for either boy, useful when DS2 (aged 4) complains of being tired on long walks.

Hobby2014 Sun 07-Jun-15 16:44:45

I have a graco evo buggy and car seat system thing.
My DS was 11lb7oz when born.
He was off the charts for length and largest head circumference.
He's still top end for length at 9 months.
He still fits in both the buggy and car seat (24lbs now).
Why is mine so different?

0x530x610x750x630x79 Sun 07-Jun-15 16:56:04

I have big babies, 10lb and all in height, and the mountain buggy lasted until they were 3-4, but be warned you do need a big car boot to fit them in.

CoupDetat Sun 07-Jun-15 17:19:09

Hobby, I have no idea! I'm gutted though because it was a great pram.

0x, are the mountain buggies particularly bulky in cars or even buses?

MrsCap, I've heard about the iCandy but sadly don't know anyone who uses them. Are they good? I prefer prams that aren't that bulky or heavy for when we have to travel.

Artandco Sun 07-Jun-15 17:28:52

I really can't see how he outgrew a car seat at 2 months, when they are designed until 15months min. Was he really the size of a 1 1/2 year old at 8 weeks? You do know they haven't outgrown until ears are above the top. What kind of seat did he move into? ( (all children have to rear face until 15 months now)
Did you take the head hugger out?

A jogging buggy will be bigger, but will be bulky and heavy.

This shows a 4 year old in a graco evo mini

Hobby2014 Sun 07-Jun-15 17:34:23

Art I was told when the top of head reaches the top of the seat, not ears?

Hobby2014 Sun 07-Jun-15 17:36:19

And same website at the above poster had linked - this is a 2 year old in an evo

shitebag Sun 07-Jun-15 17:39:39

Infant car seats are outgrown when the head reaches the top of the seat or they reach the weight limit (usually 13kg).

I know 2 year olds who use the Evo and are fine in it once the straps are adjusted properly.

shitebag Sun 07-Jun-15 17:42:28

Also the I-Size law which requires rear facing until 15 months only applies to the few I-Size compliant car seats available at the moment, a standard group 1 seat can be used forward facing from 9kg until 2018 when the law comes into place smile

Anotherdayanotherdollar Sun 07-Jun-15 17:44:00

I have no experience of this seat or travel system but was there a removable wedge that would allow a deeper seat, and have you changed the harness height? 9lbs isn't extraordinarily big, nor is it unusual, but to have him outgrow the seat at 2 months is both.

AndNowItsSeven Sun 07-Jun-15 17:44:19

Impossible for a two month old to have grown out of a car seat.

FayKorgasm Sun 07-Jun-15 17:45:54

Are you sure the straps are completely let out? My Dsis has this buggy and her two year old fits with lots of room to spare and he is not a petite child.

BikeRunSki Sun 07-Jun-15 17:53:58

With the car seat - is there a removable foam wedge fitted into it somewhere (look underneath the death and under the cover) and a head hugger? I only ever had a Maxicosi infant car seat, but it had both of those features to make it small enough for newborns. We took them out as DS got bigger, and he last in the car seat until 10 months and he is 91st centile height.

Re pram straps - Quinny sent us strap extenders when we rang up with same problem on Quinny Buzz.

CoupDetat Sun 07-Jun-15 18:09:58

My DS was both a chunky baby and extraordinary long, by two months his head reached the top of the car seat. I was told this was when to replace it for another. So no, not impossible when it happens to your baby, exactly the same as his pram.

Re the pram straps, I've let them out as far as they'll go from the back. To make sure we were doing it right we called back in store and asked a shop assistant to show us. I don't know if it's faulty or a design default in this one.

Hobby2014 Sun 07-Jun-15 18:15:43

The buggy straps move up and down heights. Are yours at the top one?

AndNowItsSeven Sun 07-Jun-15 18:16:02

CoupDetat I just can't comprehend a two month that is longer/ taller than a 15 month old.

ThinkIveBeenHacked Sun 07-Jun-15 18:18:48

No way he outgrew his carseat at 2mo! What seat did you buy next?

Hobby2014 Sun 07-Jun-15 18:21:25

After googling it it seems a thing.
Lots returned, premature babies not fitting into the car seat at 7lb etc
It seems they'll refund at mothercare but graco not interested. Sorry on mobile so can't scroll up to see where you bought it from.

AndNowItsSeven Sun 07-Jun-15 18:24:42

Early the car seat was not fit for purpose then op, can you complain to trading standard?

AndNowItsSeven Sun 07-Jun-15 18:24:57

* clearly

Artandco Sun 07-Jun-15 18:26:26

That's not a car seat then surely if your saying it for at fit a newborn baby in...

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