to hate the phrase "phone monkeys"

[completelydisappear]

I've began training in my new job and it's a very large company and they have a customer service team who take all the calls.

In training it's come up a few times about the types of query they would deal with and one guy in our group keeps referring to them as "phone monkeys"

I don't know why but it's pisses me off each time he says it. It just seems so derogatory and dismissive.

Am I being silly and this is a normal phrase?

[CoogerAndDark]

Correct him every time with 'Do you mean the customer services team?' Until he gets the hint.

[mrschatty]

How about the phone monkeys all leave and go somewhere that they are respected and let's see how long the business lasts??? Thankfully the place where I work hold our customer service team with total respect- without them doing a stellar job on the front line there is no point to anyone else's job! Clearly I feel your colleague is BU

[MsVestibule]

It is derogatory and dismissive. To describe any human being as a 'monkey', is awful. Pull him up every time he uses the phrase, hopefully he'll stop.

[MrsNextDoor]

YANBU but I don't like the way people call charity pushers "Chuggers" they're just people trying to earn a living.