sorry its a bit long
i bought a pushchair 'new' from a company on eBay who sell a load of other baby stuff. its a hauck duo.
I've used it twice. the first time i noticed there was a squeak in the rear left wheel, the second time i used it the squeak was unbearable even my toddler was complaining and covering her ears. and the squeak now affects both back wheels.
I emailed the company to state that after looking on google a couple of other reviews had said this was the case with the squeaky wheels, and as they sell this product do they know of a way to rectify the issue.
I got an email back to say as its a common fault I have to contact manufacturer myself. I did that and a guy I spoke to said that this company were not one of their customers so it was down to them to fix it.
I told them this and they asked me whether I'd like them to find a suitable replacement as they didn't have any of that exact pram left, or would I prefer a refund.
I asked for a refund as it took me weeks to settle on that pushchair and wouldn't want any random double one instead. I did also point out that I no longer have the box though. I'm just waiting for an email back now but can they refuse to refund me on the basis that I don't have the box anymore?
thanks, if you got this far
Please or to access all these features
Please
or
to access all these features
AIBU?
to still expect a refund wit no box
37 replies
RavioliOnToast · 28/05/2015 08:26
OP posts:
Newsletters you might like
Please create an account
To comment on this thread you need to create a Mumsnet account.