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To think these beds should last longer

(23 Posts)
cleanmyhouse Tue 26-May-15 23:07:49

I bought bunk beds a couple of years ago for my 2 sons, for about £400 just for the frame. They have fallen apart tonight, unfixable without replacement parts, huge flat pack job that took 5 hours to build and will have to come apart completely to rebuild.

Fuck my life.

Fatmomma99 Tue 26-May-15 23:09:56

Aw. Bless you.

Give them a stinking review on a website.

Won't help, but might make you feel better!

cleanmyhouse Tue 26-May-15 23:14:10

I went and had a look at reviews. Everyone raves about them.

YsabellStoHelit Tue 26-May-15 23:14:31

That's insane. My DCs bunks are cheap (half what you paid) and have lasted 6 years and counting. Only issue we have is slight paint chipping I could probably fix tbh. I would be going insane at the manufacturer.

BlackeyedSusan Tue 26-May-15 23:15:19

which part broke?

are they wooden or metal frames??

YsabellStoHelit Tue 26-May-15 23:15:34

Are they damaged to make them unsafe? Hope its sorted fast.

cleanmyhouse Tue 26-May-15 23:21:33

they're made out of something called particle board.

They're on mattresses on the floor for the forseeable.

PaperdollCartoon Tue 26-May-15 23:27:02

YANBU. They should last much longer. My gran bought my brother and I bunkbeds which could convert into to two beds 22 years ago, and at least one half was still in use a year ago. They weren't even that expemsive. Call the company.

cleanmyhouse Tue 26-May-15 23:29:50

I've emailed the company i bought them from and the manufacturer. I expect to be told that children wreck beds.

cleanmyhouse Wed 27-May-15 12:44:33

Well i never.

Manufacturers called." Yes the beds should certainly last longer, please send photos of damage so we can figure out whether to send out technicians or replace completely"

"I'm concerned about moving the beds and causing further damage when getting photos"

"Don't be, any further damage is not your fault"

I'm speechless.

strawberrydaquari Wed 27-May-15 12:50:46

Wow, that's brilliant customer seservice.
Where was it you bought the beds op?

NeedsAsockamnesty Wed 27-May-15 12:59:25

Can we have the name of this company.

I'm looking to replace a set of 45yo bunk beds and like to buy from places with good customer service

Fatmomma99 Wed 27-May-15 13:06:43

What a fantastic result. I'm so pleased for you.

slanleat Wed 27-May-15 14:05:00

Great result! Isn't it nice when it turns out this way.

cleanmyhouse Wed 27-May-15 15:00:46

I'm not counting my chickens just yet.

They were originally from rooms4kidz, but the manufacturer was julian bowen. Both offered excellent customer service.

cleanmyhouse Wed 27-May-15 15:03:17

Unlike bensons who were about as shit as you can get. And then some.

YsabellStoHelit Wed 27-May-15 15:15:44

Sounds promising hope they sort it quick.

Spydra Wed 27-May-15 16:15:20

Julian Bowen made my bed - just over 3 years ago. They seem a decent company with a good service ethos. Keep going on at them!

cleanmyhouse Wed 27-May-15 16:35:54

So far so good. I just don't want to get too excited then let down. I had a nightmare with the previous beds i got from bensons.

cleanmyhouse Mon 01-Jun-15 13:57:00

Well i never. I sent photos and the guy has emailed me back today to say that he has recommended i get a full replacement and will get back to me once it is authorised.

CloserToFiftyThanTwenty Mon 01-Jun-15 14:14:53

We had some great beds from Julian Bowen too

cleanmyhouse Mon 01-Jun-15 14:28:07

They were great, they just haven't lasted

cleanmyhouse Thu 04-Jun-15 22:37:57

Oh FFS. I Was right not to count my chickens. After telling me on monday he was recommending a replacement, he never got back to me. After i chased him up he said i couldn't get a replacement and would have to pay for replacement parts.

Nope. I won't pay more money into a bed that fell in shit after a couple of years.

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