Lost Item

(153 Posts)
faitaccompli Mon 11-May-15 16:30:03

I am in a bit of a quandary. Been having a torrid time recently, sold a lot of stuff on ebay and had £300 to spend on myself (having spent all my money recently on ex p and DS).

I bought myself an Apple Watch.

It was due to be delivered in a few weeks time so I used my office address. I work from the office 4 days a week.

Of course, Thursday last week, I got an email to say it was being delivered early (hooray) - the following day (boo) - the day when no one works in the office. I could not change the delivery address as it had already been despatched.

As luck would have it, the admin lady was in the office supervising the removal of office furniture. We are moving offices, selling lots of stuff and the daughter of her friend was sending over some removal men to store some of the furniture for her new company.

I could not call the office as the phones were diverted and mobiles do not work, so I could not warn the admin lady that this package was coming and would need to be signed for.

On Saturday, I looked at the tracking notice and it said the Admin Lady had signed for it. So I drove the 20 minute drive to the office, but the package was nowhere to be seen. I called the admin lady, and she said that she signed for it but could not remember where she had put it. I had another search, a colleague then turned up and they had a search for it but still could not find it. I looked for an hour!

Today the admin lady came into the office and also could not find it. I asked her to find out from the friend's daughter who had taken the furniture whether she had it. To be honest, it must have been picked up by the removal men as it is a remote office, locked and no one else had been there, not even the cleaner. It is in private grounds, so people do not "wander" by.

Admin lady told me that the container was not going to be opened until June! I was pretty cross and said that this was not acceptable - someone had taken a £300 watch and I was not waiting until June to get it back! Plus, we don't know whether it will be in the container. If it is not in the container, then the removal men have stolen it. No other way of putting it. The admin lady is 200% reliable.

So she has emailed the friend's daughter and we are now waiting to find out.

I am pissed off because it was a treat for me after a pretty shitty four weeks and I had been looking forward to playing with it over the weekend. And also because if it HAS gone missing, who the hell is responsible for replacing it. Not the Admin Lady (although she has said she feels responsible and will replace it, I absolutely would not allow that to happen), the lady who bought the furniture? The removal men? Me?

If it is found, then of course there is no problem. But right now, I am short £300, have no watch and no one seems to give a damn about getting it back to me apart from me!

AIBU to expect the friend's daughter to be responsible for replacing it, bearing in mind that it can ONLY have been her removals people who took it from the office?

Theycallmemellowjello Mon 11-May-15 16:36:03

Take it to management. Either they can confront the removal people or they can claim it on their insurance or reimburse you themselves (unless there's something in your contract about not leaving valuables in the office). You can't prove theft, which I guess is why you're not confronting the removal people yourself. It's not the daughter's fault/problem.

faitaccompli Mon 11-May-15 16:39:56

The removal men were moving the furniture on behalf of the friend's daughter who had purchased it from our company. Our company is simply selling excess furniture because we are moving to smaller premises. It is definitely not the fault of my company and the removal men were nothing to do with my company.

DisappointedOne Mon 11-May-15 16:40:21

Does your company actively encourage you to have personal items delivered to your work address??

faitaccompli Mon 11-May-15 16:40:58

Sorry - it is hard to explain. THe reason I think the daughter should be responsible as she engaged the removal men to move the furniture and they were the only people in the office apart from the Admin Lady.

faitaccompli Mon 11-May-15 16:43:02

I work 12 hours a day - and if we did not have items delivered to the company, we would not ever have anything delivered. We are 1 hour round trip from the nearest sorting office (I honestly work in the middle of nowhere!)

Plus, I am probably the most senior person in the UK office right now smile There are only 5 of us in a 3000 sq foot office ...

DisappointedOne Mon 11-May-15 16:44:43

You have no contract with the daughter for the safe keeping of your item. Can you claim from your home insurance? (They may say you were careless with it. They'd have a point.)

Theycallmemellowjello Mon 11-May-15 16:45:05

But surely items in the office are on your company's insurance. Ultimately you can't prove anything except that the item was signed for and has now disappeared. If you are indeed allowed to get stuff sent to the office, then the office is responsible for making sure that stuff doesn't go missing. I really think in this situation the office itself must be your first line of enquiry. You can tell them that you're going to call the police.

DisappointedOne Mon 11-May-15 16:45:42

Doesn't matter. Your company aren't responsible for personal items being delivered to them.

DisappointedOne Mon 11-May-15 16:46:20

But surely items in the office are on your company's insurance.

I seriously doubt it.

DisappointedOne Mon 11-May-15 16:48:20

We are 1 hour round trip from the nearest sorting office (I honestly work in the middle of nowhere!)

I live in a suburb and it would take me 20-25 mins to get to the local sorting office, so almost an hour return. Apple don't use the royal mail though. Our nearest DPD office is about 50 minutes each way.

Theycallmemellowjello Mon 11-May-15 16:50:18

If the office allows people to have personal items sent to the mailroom and doesn't specifically warn them that it's at their own risk then I think the company is liable. But it sounds like this is a small business situation so they might have limited liability or just not accept it.

retrocutie Mon 11-May-15 16:52:47

Does your company actively encourage you to have personal items delivered to your work address??

There's always one, isn't there grin ?

OP, sorry this has happened. It's really shitty. I would report it to the police.

faitaccompli Mon 11-May-15 16:52:51

THis is true DO - I was thinking of a sorting office - the nearest place to collect the item would be 1.5 hour round trip. It takes 4.5 minutes each way to get up and down the drive due to the enormous speed bumps and the distance from the office to the road.

The item would not be on my companies insurance.

The removals men were acting for a third party and are the only people who could have taken the item. They should not have removed it - the daughter paid for furniture, not for my Apple Watch, therefore she needs to return it!

I assume Apple has a note of the serial number, but not sure how that will help me.

RightSideOfWrong Mon 11-May-15 16:54:18

The company won't be liable.

The admin lady who signed for the item may be. Knowing Apple, though, they'd instruct the delivery company to take action against her to recover the watch/cost of the watch whilst sending you a new one.

You can't swap liability from the admin lady to the daughter just because you trust the admin lady and the removal men belonged to the daughter. You have no proof that the daughter ever had your watch. The delivery company do have proof that the admin lady had your watch, and was careless with it. So if you want to claim against someone, it will be either the delivery company or the admin lady, but the admin lady will end up liable as she signed.

faitaccompli Mon 11-May-15 16:56:35

Oh dear - it really was not her fault. Looks like I am stuck. I cannot do an insurance claim until I inform the police for a reference number, and at the moment I do not know hwether it is lost.

It is driving me mad.

Theycallmemellowjello Mon 11-May-15 16:57:49

If the admin lady is liable then the company is vicariously liable as she was acting in the course of her employment!

Theycallmemellowjello Mon 11-May-15 16:58:51

Unless she has been told not to sign for packages of course in which case yes actually I reckon there would be a case against her.

LurkingHusband Mon 11-May-15 16:59:51

On a technical note, does't the watch need connecting to an iTunes account ?

And presumably Apple know the unique ID of the watch ?

The point being it's of limited value to a clever thief. And the thick thief will just sign it in to their iTunes account, and be surprised when they feel the cuffs snap .....

Tutu1000 Mon 11-May-15 17:00:39

It sounds like you really need to access the container asap as that is the only way you will definately know whether it's been stolen or just misplaced. Obviously if it's not in there you can report it as stolen, which it has been.

DisappointedOne Mon 11-May-15 17:02:52

LurkingHusband Not until the OP reports it stolen. Apple would just brick it anyway. And iTunes accounts can be accessed form anywhere, so..............

Theycallmemellowjello Mon 11-May-15 17:04:49

Apple devices aren't registered before they arrive. The buyer (or thief) registers them.

SaucyJack Mon 11-May-15 17:06:34

I think it AdminLady is the one at fault- regardless of where the watch has ended up. She should've put it in a safe place where it wouldn't get misplaced.

I doubt the removal men have nicked it. In their line of work they must be dealing with other people's valuables all day every day. I'm sure the temptation to tea-leaf would soon get boring.

Grapejuicerocks Mon 11-May-15 17:06:48

The point being it's of limited value to a clever thief. And the thick thief will just sign it in to their iTunes account, and be surprised when they feel the cuffs snap .....

Mmmn the plot thickens.
Hope you find it op. What is the chance of the container being opened before June?

hesterton Mon 11-May-15 17:07:32

I know you are being supportive of colleague admin lady but she is responsible in part. She should have stored your parcel somewhere safe or not agreed to sign for it in the first place. By signing, like it or not, she becomes responsible.

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