I have an expensive specific car insurance policy because I do delivery work and need to be covered for multi drop. Some of the people who I work with don't think this is necessary and just deliver on SDP policies.
On 7th Jan, one of the other couriers accidentally reversed into my car at the depot. He is one of the people without a specific policy. He is trying to claim it was 50/50 but I'm not happy with that since I was not moving at the time. I reported the incident and obtained a quote for repair within an hour of it happening.
I phone the insurance company about once a week to see what's happening, but they just say permanently that they're waiting for a response from the 3rd party. They did at one point say the third party was going to contact me directly, but that didn't happen. When I next phoned they said that the third party had disputed liability so they couldn't do anything else, basically accepting their account. Why are they not trying to argue my case when they originally said the onus was on the person reversing?
So they reluctantly said I should send in a diagram (which I offered to do at the beginning, but they said they didn't need). I sent this in.
i have just received a letter from them saying they are closing the file since they have not had any response from me since the incident!! What?? I've just phoned them up and told them how many times I've tried to chase it up. They said they'd not received anything from me and then 10 seconds later claimed to spot it all on a colleagues desk!! So now they've apparently reopened the file and we are now again waiting on a response from the 3rd party. What exactly is it that i'm paying the insurance company to do each year??
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To wonder why I'm paying hundreds for car insurance
37 replies
SEmyarse · 09/03/2015 15:49
OP posts:
GERTI ·
15/05/2015 19:20
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GERTI ·
16/05/2015 08:10
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