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expecting refund

(51 Posts)
inlectorecumbit Fri 16-Jan-15 17:51:47

DD1 is getting married at the start of April. In December DD1 her bridesmaid and l went for a make up trial with the booked make up artist. I don't normally wear make up and l wanted to make sure that l wasn't made up like a painted doll grin. I looked lovely even if l say so myself wink She was very good.
Today she emailed DD to say that she no longer is able to do her wedding make up as she wants to concentrated on her own salon.
Fair enough l suppose at least we got some notice, however she was only willing to refund the deposit and won't refund even part of the make up trial amount which was £105.
AIBU to expect even a partial refund given that we will now have to starts all over again.
I can quite prepared to be told if l am.

Blackout234 Fri 16-Jan-15 17:53:55

YABU if the 105 was for the trial. you paid for the service and got it, however if the 105 was partially a deposit for the wedding day YANBU to ask for the deposit bit back x

Loletta Fri 16-Jan-15 17:54:19

Message withdrawn at poster's request.

sockmatcher Fri 16-Jan-15 17:54:32

I'd want a full refund! She's not providing the service she was paid to do.

DamnBamboo Fri 16-Jan-15 17:55:22

Do you have any kind of agreement with her describing what she will deliver and for what cost.

A make-up trial is pretty useless for you if she doesn't then go and do the whole job, although personally I wouldn't have bothered.

Ifyourawizardwhydouwearglasses Fri 16-Jan-15 17:55:36


Not as bad as mine though - after 2 trials I had a text the night before the wedding to say that she couldn't make it but would send her mate instead. hmm

DamnBamboo Fri 16-Jan-15 17:56:29

Yes but what was the £105 for?

If that is the cost of the trial and it'd detailed as such, then she has delivered what she should have for that amount

mickeyfartpants Fri 16-Jan-15 17:56:29

I don't think YABU as she probably knew she was going to give it up when she did the trial, and should honour the bookings she had and not take more on rather than cancel half completed ones. However I can't see how you are going to get your money back because you paid for a trial and got one :/

GoofyIsACow Fri 16-Jan-15 17:57:04

Actually I would be really mad and I used to work in this industry.
The reason you paid for her to do your make up trial was to trial her services. As she has now pulled out of the real thing the trial is useless.
Very bad form on her part i think.

inlectorecumbit Fri 16-Jan-15 18:04:15

The deposit was £50
The email agreement was a pre wedding make up trial and detailed plan of what make and the colour of materials would be used by her on the wedding day.
We did email to ask the colour of some of the products but she never replied.
The trial is now pretty useless as we don't know how to replicate the look and will have to find someone else. DD1 is stressed enough.
I don't know iif iabu or not--l can't decide

Notnaice Fri 16-Jan-15 18:09:20

There is no point trialling something that can't happen. She should honour it or refund.

Altinkum Fri 16-Jan-15 18:09:20

Message withdrawn at poster's request.

FishWithABicycle Fri 16-Jan-15 18:14:59

YANBU - by pulling out of the wedding she has rendered the value of the trial to zero, therefore she should give a full refund. Totally unreasonable of her to take your money without being able to provide the service you are seeking.

babewiththepower Fri 16-Jan-15 18:17:04

Not much point having a trial with someone who isn't going to be doing make up any more though. So yeah, you did get a trial but for what? She should honor the bookings she had and phase out the business.

YANBU. I think she should have charged you for a make up sitting rather than a trial (which is usually a bit more) and refunded the difference.

MissDuke Fri 16-Jan-15 18:18:16

I would feel the same as you op - the trial was like a rehearsal really surely, but is now useless as she won't honour the actual wedding day. How odd that she didn't see through the bookings she had.

SurlyCue Fri 16-Jan-15 18:21:45

No, a trial is just that- a trial. You would have had to pay for it even if you had chosen not to go with that make up artist. You paid for a trial and you got one.

In your shoes i would be asking the artist to email the make up plan (which you have paid for) so you can use it with the next artist.

SurlyCue Fri 16-Jan-15 18:23:52

No, a trial is just that- a trial. sorry, meant to add, the trial isnt a contract or agreement to do the actual wedding day make-up. It is a trial to see whether you like what they do. You pay for that regardless of whether they do the wedding or not.

babewiththepower Fri 16-Jan-15 18:26:42

But OP did want to go ahead. The hypothetical situation of her not liking the trial doesn't mean its ok for the make up artist to bail out half way through a job just because she doesn't fancy it any more.

stillwearingaredribbon Fri 16-Jan-15 18:27:40

I think she should give you a full refund. You would not have paid for make up for the fun of it and now you will have to pay somebody else for a trail

HelpMeGetOutOfHere Fri 16-Jan-15 18:28:17

I can see the trial is a trial if the customer decided to go elsewhere but this is the mua cancelling therefore incurring extra cost to the bridal party. Could she not do the make up at her salon?

mickeyfartpants Fri 16-Jan-15 18:29:59

Yes, the artist should have allowed for the possibility that many of her trials would likely want to go ahead. She may well have done this to lots of people by just shutting the business down. She should have stopped taking bookings for trials when she knew she wanted out!

ohbollocks2u Fri 16-Jan-15 18:32:25

I think cancelling the wedding day make up negates having the trial , you would never have had the trial if she had said she couldn't do the big day

I think for goodwill she should either honour the original contract or fully refund

SurlyCue Fri 16-Jan-15 18:32:54

the trial doesn't mean its ok for the make up artist to bail out half way through a job just because she doesn't fancy it any more.

If OP had paid for the wedding day make-up as well then i would agree with you. As it is, only the trial was paid for and only the trial was received. The trial and the wedding day make up are two separate purchases.

mickeyfartpants Fri 16-Jan-15 18:35:04

But what is a trial for something that is not going to happen worth on its own, SurlyCue?

ItsAllGoingToBeFine Fri 16-Jan-15 18:37:51

I think half the trial cost should be refunded, and the company should send you full details of exactly what they did, and what products they used.

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