I bought a beko washing machine from currys. i paid extra to have install and my old one taken away. Because there was not a little blue tap under the sink he refused to do it. it just needed to be turned anti clock wise and can be done by hand. this is what i done myself no tools needed... so my old machine was left in and my new one in the hall. im on my own and 6 months pregnant. on my own i had to turn the water off. then pull old machine out. disconnect it and then i had to get my old machine out of my back door on my own. i then had to bring the new machine from the hall into my kitchen and fit it in/connect it again on my own. i could have hurt myself all because the man refused to turn the water off. it does not say any where in terms that there must be a small blue tap under my sink. the guy even tried to tell me it was broken inside the tube.. i dont think he can see inside of a tube unless its see through which its not...
I have already called currys and the guy i spoke to was very rude in how how spoke to me and his tone. i asked to speak to a manager he refused to let me and said the managers are there for him not for me. so im sending you this email so that my complaint is in writing. i think its quite disgusting that i have come across 2 very unhelpful people in a short period of time who are meant to be there to help people.
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aibu to have sent this email to currys....
22 replies
ghostspirit · 09/01/2015 16:08
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