I ordered something from a well known High Street retailers website and was told it would arrive within the standard 3-5 working days. Today is the 5th day and I've only just received a dispatch confirmation. Would you contact them to claim back your postage charge?
If it's Mothercare their deliveries have been buggered by city link going under. I ordered a car seat on the 24th Dec, and even with bank holidays and weekends it's been ages and no sign of it yet. Not getting annoyed as it was well out of their control, but DS is getting far too big for his current car seat.