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To ask for my postage costs back?

(20 Posts)
KenAdams Mon 05-Jan-15 17:28:21

I ordered something from a well known High Street retailers website and was told it would arrive within the standard 3-5 working days. Today is the 5th day and I've only just received a dispatch confirmation. Would you contact them to claim back your postage charge?

grumpyoldgitagain Mon 05-Jan-15 17:29:22

nothing to loose by giving it a try

BadtzMaru Mon 05-Jan-15 17:30:54

I bet they have something in the terms and conditions about bank holidays, which Thursday and Friday were so I doubt you'll get anywhere.

Sn00p4d Mon 05-Jan-15 17:59:35

YABU given that the 1st and 2nd were bank holidays and the 3rd and 4th we're weekend days and not considered "working days" by most delivery companies.

PortofinoVino Mon 05-Jan-15 18:25:00

Sunday wasn't a working day, Thursday was a Bank Holiday, Sat isn't a working day. So you are actually only on Day 2.

londonrach Mon 05-Jan-15 18:26:47

Maybe but only if the 5 days are proper working days!

KenAdams Mon 05-Jan-15 18:36:41

Sorry, I meant today is the 5th working day. Friday wasn't a Bank Holiday.

MaccaPaccaismyNemesis Mon 05-Jan-15 18:38:59

If it's Mothercare their deliveries have been buggered by city link going under. I ordered a car seat on the 24th Dec, and even with bank holidays and weekends it's been ages and no sign of it yet. Not getting annoyed as it was well out of their control, but DS is getting far too big for his current car seat.

PortofinoVino Mon 05-Jan-15 18:40:02

So meh: give them a bit of slack - it was New Year after all. Perhaps they only went back into work today like a lot of firms.

joanne1947 Mon 05-Jan-15 19:27:53

If by Today is the 5th day you mean the 5th working day than Yes complain as they are outside what they promised.

londonrach Mon 05-Jan-15 19:35:32

I think at xmas time id give abit of slack op if friday was 5th working day.

NadiaWadia Mon 05-Jan-15 20:12:11

Are you sure Friday 2nd was a Bank Holiday? I thought it was normally just one day for New Year (so Thursday)?

BadtzMaru Mon 05-Jan-15 21:19:09

In Scotland we get the 2nd too, don't know if that affects the post and stuff for the rest of the uk.

gamerchick Mon 05-Jan-15 21:23:40

What date did you put the order in?

Sychnant Mon 05-Jan-15 21:44:44

Did they say DELIVERY takes 3-5 working days? As often they mean "in addition to the time it actually takes us to despatch it"

Have been caught out by this one before :p

Sixgeese Mon 05-Jan-15 22:23:04

Friday was definitely a "working day" ie not a Bank Holiday (I spent 20 years in Banking - the 2nd or 3rd January are only a Bank holiday if New Years Day falls on a weekend)

Sixgeese Mon 05-Jan-15 22:25:22

I should say however I am talking English Bank Holidays, Scotland had more, not that I ever moaned about the fact that England only had 8...

slithytove Mon 05-Jan-15 23:17:19

Yes, try

MsFeckIt Mon 05-Jan-15 23:37:54

Is that LUSH? Phone them, and tell them firmly (don't ask) that you want your postage back. I did, and got it. Disorganised twats.

BikeRunSki Mon 05-Jan-15 23:39:35

Do they use City Link?

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