I'm a mobile hairdresser, Today I got a call from a lady, lets call her Lisa (Not real name) Lisa is a newish client of mine, I did her hair for her twice and all was fine. Lisa's daughter, 17yr old jane is going to a party for new years and Janes hairdresser cancelled at last minutes so lisa asked me to come out and do Janes hair and regrowth, No problem, I have nothing on so went up within an hour of getting the phone call, I did lisa's hair, lisa paid and I left.
barely 45 minutes later my phone was ringing, It was Lisa "I'm calling to speak to you about the absolute f---ng state you've left Janes hair in!!" I responded calmly by asking what was wrong, Her reply was "Janes hair is ginger, its snapping, her fringe has been hacked at!" (Bare in mind I ONLY did the roots, didnt even cut the hair) more shouting (from her) ensued, getting louder and louder with me just saying "Please calm down, if you have a problem I simply cannot sort it out if you are shouting at me!" 5-6 times until I said "If you don't calm down I will have no choice but to hang up" I then agreed to go back up and take a look at Janes hair. I could see nothing wrong with it. I spoke to Jane alone in the living room, jane told me her hair was fine, she couldn't see a problem and didn't know why her mum was kicking off so much. It became glaringly obvious Lisa was just trying it on. I went back to the kitchen to speak to Lisa, Before I could even open my mouth I was given a torrent of abuse, Saying I wasn't qualified, Im awful and should be ashamed of myself and worse. So I whipped out my qualifications (kept in my work bag in case a client wants to see them) and calmly placed them on the unit.
This woman was justgetting louder and louder and louder, More torrents of abuse and I couldn't do or say anything I was just stood there. I just threw the refund at her and walked out. I know I shouldn't have given the refund knowing the actual customer was happy with my work. I'm also really worried now as I've not been mobile for long and its our main source of income as dp is on a low wage, I'm also 16wks pregnant so I need to save up a bit before baby is here so I can take a few weeks off without living paycheck to paycheck (As SMP isn'tmuch and im not even 100% im entitled to it)...Eeesh :(
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AIBU To think I shouldn't have refunded? More of a rant
13 replies
Blackout234 · 28/12/2014 20:29
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