At my local Waitrose there is just one wheelchair trolley which I always hope is available when I visit with my DS - sometimes it isn't as another disabled customer may be using it; I have complained already as I think there should be more. It is stored away from the 'regular' trolleys, in an alcove next to the toilets (would you mind your trolleys - used to hold your shopping - being stored there? That is a genuine question).
Yesterday I went to pick up the trolley and found it had rubbish in it. It is by no means the first time this has happened, I regularly find discarded food wrappers, used hankies etc., many people seem to find it appropriate to use the wheelchair trolley as a rubbish bin.
I complained at Customer Services desk but felt fobbed off so complained again to the manager on the shop floor. She apologised and said that she would tell the staff to keep an eye on this. Based on past experience of complaining though, nothing much will change.
AIBU to think that this demonstrates the really rotten attitude that many people have towards the disabled?
AIBU to think that Waitrose service provision for their disabled customers is just not good enough?
I would just like our shopping experience to be much like everyone else's; you come to the supermarket and collect a nice clean trolley (preferably one from a gleaming row of trolleys).
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AIBU?
To be upset when a clean wheelchair trolley is not available when I visit Waitrose with DS?
157 replies
Livingtothefull · 21/12/2014 09:28
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