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To think she should have made this clearer?

(122 Posts)
bluebellmouse Tue 09-Dec-14 12:10:04

I was out shopping yesterday and was buying some things in a large department store. After I had paid the girl who served me handed me my receipt and also gave me a voucher and she told me that because I'd purchased something in store the voucher was for a promotion in the cafe for a meal, dessert and a drink.

I was very hungry at this point and I wanted to get something to eat anyway so I thought I'd take advantage of this and go to the cafe in store. I should add that at no point did the girl tell me the voucher was for x price, the way she handed it over and talked about it she seemed to imply that it was a special promotion and that the meal, drink and dessert would be free for shopping in store.

So I went to the cafe and chose my meal, sweet and drink and I handed in my voucher to the girl at that till. She then rang it through the till and then she said "that's £5 please". I then politley pointed out that I had given her my voucher to which she said "yes, so that will be £5 please". Again thinking she had misunderstood I told her that I had given her my promotion voucher for my meal, sweet and drink for free.

She then sighed and showed me the promotion voucher and explained that it wasn't free and that it was a meal, sweet and drink for £5. I told her that the other girl had given me it and implied it was for a free offer and I told her that the shop floor staff should make it clear what the offer was.

In the end I left and went somewhere else for lunch instead.

So AIBU to have expected the offer to be made clearer to me?

bluebellmouse Tue 09-Dec-14 12:12:09

I should add that this girl also said that other customers had assumed it was free so it wasn't just me. They really should make it clearer.

bluebellmouse Tue 09-Dec-14 12:12:20

I should add that this girl also said that other customers had assumed it was free so it wasn't just me. They really should make it clearer.

ThereIsAPartridgeInTheKitchen Tue 09-Dec-14 12:12:48

confused Why would it be free?

MakeMeWarmThisWinter Tue 09-Dec-14 12:13:28

confused

I don't understand why you thought it would be free!

Didn't it say £5 special deal or something on the voucher?

Why on earth would they give you a whole free meal?

SaucyJack Tue 09-Dec-14 12:13:43

What did the voucher have printed on it?

QueenofallIsee Tue 09-Dec-14 12:13:48

Why didn't you read the voucher?

LingDiLong Tue 09-Dec-14 12:14:25

But it said on the voucher that it was £5 though? YABU. If someone hands you a voucher surely you take a proper look at it!

Ifyourawizardwhydouwearglasses Tue 09-Dec-14 12:14:40

I don't think a fiver's bad for a 2 course meal. I would have paid it.
They probably should make it clearer but to be honest I wouldn't have given it a second thought.

Have a free biscuit

smile

TimelyNameChangey Tue 09-Dec-14 12:15:09

Well I think you're being a bit unreasonable. No stores offer free meals with drinks etc!

You should always read a voucher before trying to claim it.

GemmaTeller Tue 09-Dec-14 12:15:13

You could have read the voucher?

The first girl didn't actually say it was a 'free meal' did she?

NakedFamilyFightClub Tue 09-Dec-14 12:15:19

YABU - she said promotion, not free.

bluebellmouse Tue 09-Dec-14 12:15:46

Well when the girl in the cafe showed me the voucher it said it was for £5 but the other girl didn't mention it and implied it was free. Very sneaky.

Ifyourawizardwhydouwearglasses Tue 09-Dec-14 12:16:34

Have another biscuit

bluebellmouse Tue 09-Dec-14 12:16:47

They should say so at the till when you buy the things then!

Boomtownsurprise Tue 09-Dec-14 12:17:00

Aren't you weird...? I'd have thought money off but not free.

Fiver seems very good for what you had.

Here's this lot for free!

cake
brew
biscuit

magpieginglebells Tue 09-Dec-14 12:17:38

YABU, you should have read the voucher.

Littleturkish Tue 09-Dec-14 12:18:18

You should have read the voucher. Why wouldn't you? And the girl was right, it was a promotion, so didn't give misinformation.

gamerchick Tue 09-Dec-14 12:18:40

And you should have read the voucher instead of assuming.

basgetti Tue 09-Dec-14 12:18:54

Surely you would look at the voucher and not just go and help yourself to a free meal? Even if it had been free there would probably have been limited options so you would need to check.

LingDiLong Tue 09-Dec-14 12:18:59

But she didn't imply it was free, she said it was 'a promotion in the cafe'. A promotion would imply an offer of some kind to me not 'free'.

TimelyNameChangey Tue 09-Dec-14 12:19:01

It's not sneaky! WHat would she get out of it fgs! She just handed a clear voucher over and you presumed something. Was it BHS by any chance? They always hand vouchers out because their cafe is horribly expensive for poor food.

Littleturkish Tue 09-Dec-14 12:19:22

You showed HER the voucher- your laziness meant you didn't read it first.

MellowAutumn Tue 09-Dec-14 12:20:10

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

ThereIsAPartridgeInTheKitchen Tue 09-Dec-14 12:20:47

You're so right OP it was horribly sneaky of her fgrin.

Have a fbiscuit that will make you feel better.

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