We shop at Sainsbury's and have a Nectar card. I have one card, DH has a second card on the same account (as in each time one of us swipes our card, the points go on the same account)
I swiped mine the first and third week, DH the second week and today. On no occasion did we receive a voucher (I only know this now btw). He enquired at customer services and was told "we won't get the points anyway" as it has to be MY card swiped.
I rang Nectar who said it was Sainsburys who needed to be complained to, so duly rang. Honestly, the customer manager couldn't have been less interested and was adamant it was because of the card swiping fiasco. Despite the fact we have shopped there loyally for the past 15 ish years and have this year racked up £85 worth of points (we usually do the Christmas shop with them), spend on average £90 every sodding week. I was patient on the phone and calmly asked for her manager's name, or the mane of someone I could escalate it to. To which she refused. Because she didn't have permission from "him" to give his name Eventually she went away and put me on hold, came back an offered me 2000 points. I said I wasn't happy and this (after a nanosecond) went up to 3000 (which isn't a million miles away from the 4500 anyway!)
I know in the big scheme of things it isn't a great deal but to me it's the principle. Yes fine, it wasn't MY actual, individual card swiped but it's the same account?! They can see it's the same account. It's besides the point but I was unable to go anyway today as I'm bloody ill. He should have used my card perhaps but they don't allow that either. Grrr!
AIBU?? Can anyone help me compose a tweet and have it shared far and wide. I only have 4 followers
Will fully accept if I should lie down and roll over.
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AIBU?
To think Sainsbury's/Nectar should honour this? Anyone can help me tweet?
19 replies
Shakey1500 · 30/11/2014 18:19
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