Inspired by another thread on supermarket queues, I thought I'd ask if it's completely unreasonable and fascistic of me to fantasise about Post Offices, GP's surgeries etc offering separate queues for those with simple requests and/or those in a particular rush (ie the need to get back to work)?
At the risk of sounding like I'm asking for some kind of service apartheid, I'm not! Merely a recognition that the most frequent users of these services generally have considerably more time available to access them. Two access points would offer the option, for those that need it, to get the transaction over as quickly as possible, particularly at peak hours.
Another queue or booking system for those in less of a rush, or with a more complex set of needs could then be provided which would remove the pressure of being hurried. Demand and capacity could be better aligned, with the users of the low-speed service triaged to off-peak times (ie not rush-hour or lunch times).
Feel free to tear me to pieces, but this seems like a perfectly sensible solution to the efficient allocation of limited resources!
Please or to access all these features
Please
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AIBU?
AIBU for wanting an express queue?
33 replies
Babycham1979 · 24/11/2014 15:55
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