Have name changed again.
Recently posted on here about customer who cancelled my contract two weeks in to it because he wanted to get shut of the cleaner I had employed to clean his offices. However I explained the TUPE law which means her job goes to the incoming firm and he is not happy.
Friday was interesting, he emailed me to tell me he is suspending the contract on no pay until the end of the notice period (got 2 weeks left to run) unless I remove cleaner.
Have repeatedly asked what is the problem with the cleaning as when I audited the site last week I thought she was doing a brilliant job. Problem is the offices need 30 hours labour a week and he will only pay for 12. As of yet he is refusing to email me with the details of the defective cleaning which means I cannot correct them as I have no idea what they are.
Spent Friday on the phone to Peninsula Business Services (thank goodness I have these people to help me) and consulted with a civil litigator to find out whether suspension with no pay equates to unlawful termination of contract, which it does and I have a court claim. I had to pay to speak to the civil law advocate.
Drove 20 miles over to the site to get a text that he is now not suspending me (think this may have been down to the email the lawyer advised me to write) and instead I am being called in to a customer care appointment tomorrow.
At this meeting I will no doubt be pressurised into giving them a refund for no reason and sacking someone who I think is doing a good job.
Any advice? Posted here for traffic. Dreading tomorrow.
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Please help, customer care appointment from hell tomorrow
72 replies
wwwwd · 16/11/2014 21:19
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