...to the bank's door and tell them to change the address?
I know I would really but I am sick of this. We moved in three years ago and passed on post for the first year to the estate agent. For the last two years I've been putting it back in the post box marked "No longer at this address" (and "please remove from database" for the last year). A couple of them are still turning up. I cracked today and opened one and called the bank. But after 20 minutes on the phone talking to a customer service rep I gave up. The customer service agent seemed to think she was doing me a huge favour and I should be happy to hang around a lot.
Eventually, after suggesting I send the letters back marked "not at this address" despite me telling her I'd been doing that and talking to a colleague a couple of times, she said she needed to fill out a "very long" form. I gave her the account name, sort code and account number but when she started asking for the address I asked if there was much more and she said "erm, yes". So I told her she had the account name, number and sort code and they ought to be able to work it out from there. She said she couldn't access the information so I got a bit frustrated and said I didn't have time to be their database for them but if I got another statement I would tape it to the local branch door on a Friday night.
This is really just a rant about Kafkaesque customer service bureaucracy and I do not really intend to expose someone's bank details to the whole of my town. But AIBU to think Barclay's suck in this instance (not to mention the person we bought our house from, who can't be arsed to update their details after 3 years)?
Please or to access all these features
Please
or
to access all these features
AIBU?
Would IBU to tape someone elses bank statement...
24 replies
BoomBoomsCousin · 13/11/2014 12:36
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