More of a moan than an AIBu I suppose,
Used the new fast track service at argos today. Reserved and paid for the items online. Went to the store and after standing at the fast track service point for about 15mins being totally ignored, I gave up and joined the ordinary queue, defeating the whole point of fast track already. They sent me back to the fast track area and tried to find someone to deal with me (it seemed to take a while to find someone who knew how to work the new machine). After another 15 minutes and 3 staff members trying, they had to phone head office as the system was down. By this point my toddler was screaming his head off. The end result was that as the system was down they were unable to give me the items I had already paid for, even though they had them in stock, unless I bought and paid for them again at the til, which I refused to do. There was no way to check my order even though I could give them the reservation number, name address and bank card used for the transaction. I was fizzing all the way home (20 miles). I then phoned the customer services to cancel my order and get a refund, but they can't cancel it as the system is down. They confirmed my debit card would be charged immediately when I placed the order. Once I manage to cancel the order, it will take 3 to 5 working days for the refund to go through.
So if I had not used fast track, I would have actually got what I went for, I would not have been in the store for over half an hour, and I would not be very out of pocket.
Never Again.
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AIBU?
To think Argos Fast Track is a useless?
2 replies
doodlepigs11 · 04/11/2014 20:47
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