I booked 2 eurostar tickets for my DDs. Non refundable, non-exchangeable. Fair enough.
On the day, only DD2 could travel. Fine, I did not expect a refund. I did however expect her to be able to spread out over 2 seats with her stuff and to be able to even sleep a bit down to the south of France. After all, I had paid nearly £100 for that second seat, as well as nearly £100 for the first one.
But at the start of the journey, the passenger service agent asked DD2 to move her stuff off seat 2 and to let someone else sit in the (reserved for us) seat. DD2 protested that she had paid for the seat and had the reservation, but the PSA insisted and DD2 had no choice.
In these circs, should I get payment from Eurostar for use of MY seat which they clearly resold? I don't see why they should get to use the seat I have paid for when I, through the person of DD2, still have use for the seat I have paid for.
I quite understand someone else wanted/needed to travel and actually don't mind them reselling the seat but I do think Eurostar should pay me for using it. AIBU? I can't tell...
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AIBU?
AIBU to want a refund on my non-refundable Eurostar ticket?
46 replies
Nameexchange · 03/09/2014 09:04
OP posts:
MrsCumbersnatch ·
03/09/2014 09:07
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