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wibu to kick off in tesco?

(291 Posts)
jellybelly701 Mon 01-Sep-14 16:18:57

Ordered my weekly shop yesterday, just groceries and baby food, nothing that is age restricted. The delivery guy wouldn't let me sign for it as I have no proof I'm over 18. I am almost 22 with a 10mo baby. We have no food at all so I can't even cook his dinner.

I am furious!! Why on earth do I have to prove I'm over 18 to buy a chicken and some veg? Especially when I could go in store and purchase exactly what I have ordered and wouldn't even need to be 16 never mind 18! So thanks to fucking Tesco both me and my son will be going hungry tonight. Arseholes.

I'm in two minds of carrying ds to Tesco to kick off a bit, how can they let a baby go hungry like that for no logical reason? I'm actually in tears I'm so bloody angry!!! Ughhhh!!!

cansu Mon 01-Sep-14 16:21:31

That is ridiculous. I assume they were happy enough to accept payment from you. I would go into store and speak calmly to manager about this. Surely you have something at home with your age on though??

Groovee Mon 01-Sep-14 16:21:58

Why do you not have any id? My friend's 16 year old daughter wasn't allowed to sign for their weekly shop either and they took it back to the shop.

CinnamonVanilla Mon 01-Sep-14 16:24:39

It doesn't matter what you've ordered. You have to be 18 plus to use the online delivery service.

I face this every single time that they come, and I'm 24. None of the supermarkets will deliver to anyone under 18, so I have to have my passport/driving license ready, or risk them taking the shopping back.

I'm not sure that kicking off would do much good sad

pudcat Mon 01-Sep-14 16:24:58

Surely you must have some form of ID at home.

5madthings Mon 01-Sep-14 16:25:10

That's mad and clearly not all drivers obey the rule as my 15 yr old has signed for delivery.

Never been asked and good job as I don't have any Id that would prove my age.

RahRahRasputin Mon 01-Sep-14 16:26:49

How odd, and frustrating, but the online regulations are unlikely to be made by the store so going down there and "kicking off" will probably not have the desired effect.

It's also a bit melodramatic to say they are letting your baby go hungry. It sounds like a strange rule and probably made for stupid reasons, but they didn't make it to starve babies.

Do you really have no food at all? Could you not rustle up anything even if a bit of an odd combination?

If you could get to Tesco to make a fuss then could you not just go and at least buy something for tonight? Or go to the corner shop?

Then when you feel calmer you could send a polite email of complaint to Tesco which is likely to get you a better result.

I hope you managed to get something sorted for dinner smile

LineRunner Mon 01-Sep-14 16:27:17

There are a number of issues here.

Do complain to Tesco, calmly, about the crap experience if not being given the goods you had paid for.

Check their ID policy.

You really need to get some ID.

Are you and your baby really going to 'go hungry'? That sounds so terribly dramatic, and may well have the effect of detracting from your reasoned arguments. After all, you will be in a large shop.

pudcat Mon 01-Sep-14 16:27:48

This is in their terms and conditions "All goods must be signed for on delivery by an adult aged 18 years or over. Tesco follows a "Think 21" policy, so if the person receiving the goods looks under 21, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver."

SugarSkully Mon 01-Sep-14 16:29:56

Message withdrawn at poster's request.

SugarSkully Mon 01-Sep-14 16:30:17

Message withdrawn at poster's request.

googoodolly Mon 01-Sep-14 16:30:21

You have to be over eighteen to use online shopping.

SugarSkully Mon 01-Sep-14 16:31:05

Message withdrawn at poster's request.

Medibeagle Mon 01-Sep-14 16:31:13

Waitrose have a very reliable delivery service.

jellybelly701 Mon 01-Sep-14 16:31:21

Because I dont drive and have never been abroad so no passport or drivers license. I have no idea where my birth certificate is either as we haven't finished unpacking from moving in a few months ago.

I called the helpline number and they Said I need to be 18 because if somebody injured themselves on my eggs or milk I wouldn't be liable, or something to that effect.

She tried to say that the same rules apply In store too, I think not. I have never been asked for ID to buy a frozen chicken before EVER.

WorraLiberty Mon 01-Sep-14 16:31:28

You're 21 and they operate under the Think 21 policy, so it's really not their fault.

Do you really not have any ID?

ICanSeeTheSun Mon 01-Sep-14 16:33:10

Having a baby isn't id it could have been a relative baby or your sibling, you could even be a teen mother.

Kicking off because the delivery driver was following the rules will not help.

LisaMed Mon 01-Sep-14 16:34:11

I have no photo ID. I've never had the money to learn to drive or take foreign holidays (went abroad twice - 1983 and 1984).

Fortunately I'm heading to late middle age and had a rough paper round. I've never been asked for ID.

OP - hope you get something sorted soon.

SugarSkully Mon 01-Sep-14 16:35:23

Message withdrawn at poster's request.

LineRunner Mon 01-Sep-14 16:35:52

You can get a citizencard thing. Much cheaper than a passport or provisional license.

theendoftheendoftheend Mon 01-Sep-14 16:41:14

I'm with you OP, I'd be livid if it happened to me (I also have no ID, atleast not that I could produce on the spot).
I've never used Tesco, but I have used Asda, Sainsbury's and Waitrose and NEVER had this problem.
IMO the driver sounds like a jobswortg

ICanSeeTheSun Mon 01-Sep-14 16:41:15

Even if you don't smoke or drink you still need id to buy knives ( I talking about kitchen knives), lotto tickets, scratch cards, films and a few more things

ICanSeeTheSun Mon 01-Sep-14 16:43:09

IMO the driver sounds like a jobswortg

Because he could get in trouble at work for not following protocols

ihatethecold Mon 01-Sep-14 16:43:31

How ridiculous.
My ds 14 usually gets our online shop at the door.
This is with ocado. They never ask for ID.

dexter73 Mon 01-Sep-14 16:46:54

My neighbours daughter (21) came round on Friday to ask me to sign for her mums Asda shop as she had no id on her and the delivery man wouldn't leave it, so I'm not surprised that it happened to you too. I would look for your birth certificate.

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